VDI Architect

ob description
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VDI Architect HYBRID - SC, USA

Responsibilities :
• Providing level-2 and level-3 technical support for Citrix / XenApps server environment
• Monitoring of VDI platform with various client tools Netscaler, ControlUP)
• Support will include:
• VDI End-User Sessions
• VDI Stack
• Level-2 management and technical support
• Ensuring virtual sessions are working as intended
• Handling IT- VDI related requests or inquiries received by client helpdesk
• Ensuring all Citrix platform server systems under management have updated software patches
• XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications
• Ensure high levels of client satisfaction for the products/solutions which are supported
• Addresses all technical questions around VDI and Citrix
• Participate in client meetings to update team members
• Ability to be the technical Subject Matter Expert within the domain

Qualifications Skills, Experience & Qualifications :
• Advanced system testing tool knowledge & experience
• Strong technical experience with the following technologies: * Citrix Xen Desktop
• Citrix Xen Server
• VMware (vSphere)
• Ability to work well within a team environment
• Experience with Workflow analysis
• Technical collaboration for client problem solving
• Ability to apply best practices to ensure maximum amount of production
• Ability to provide one-on-one training to teammates

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

Effective communication skills (written and oral).

Proven experience with Citrix/Xen Apps, VMware Administration, Microsoft Windows Servers, Citrix App Layering

Team member training.

Citrix Administration Certification

Adaptable, flexible, and self-motivated with strong technical and problem solving skills.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

Ability to effectively communicate with large or small groups of people through written or spoken communication

Ability to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues Ability to plan a large complex undertaking and effectively focus the efforts of a group to execute the plan for infrastructure implementation of systems.

Must be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict within complex VDI environment.

Develop update processes and work with team members to maintain currency in the VDI environment;

Technical expertise a must.

REQUIRED EDUCATION:

A bachelors of computer science degree or a related field, plus five years or more professional experience supporting a large scale enterprise Windows environment and experience in Citrix VDI.