Vendor Manager

Job Title: Vendor Oversight Specialist- Service delivery & Risk Management

Location : Jaipur

Role Description - Summary:

Outsourcing is key to IPB global strategy. It is important to manage strategic partners and Vendor Management (VM) team is responsible for outsourcing activities and work closely with vendors to bring desired value to the organization. This position is part of global VM team that will work on governance & change related activities on global scale. This role will work closely with Front office, Technology and vendor covering end to end process.

What We Offer You
• We offer competitive health and wellness benefits, empowering you to value life in and out of the office
• Retirement Savings Plans, Parental Leave, and other family-friendly programs
• Educational Resources including College Coaching, Sponsorship[Tuition and Test Prep] Programs, and Student Loan Refinancing

Responsibilities/Tasks:
• Understanding of Wealth Management business / products and align the performance of vendors accordingly. Responsible for service delivery risk and change, aligned to business vision & strategy.
• Manage Service Delivery across multiple businesses, products & contracts including application, infrastructure and back office services.
• Measure KPIs, KRIs, Volume vs spend, delivery trends, capacity, non-conformances, % of escalations, incidents & near misses, policies & policy compliance, and act as first line of defense for vendor. Ensure full knowledge of service levels and metrics defined in the vendor engagement.
• Effective governance around risk and change. Globally consistent timely reporting.
• Experienced in risk management framework to continuously assess the risk followed by effective mitigate or reduction.
• Perform risk assessment, periodic due-diligence, policy reviews and related reporting for all the global & /or regional vendors.
• Conduct review meetings, dispute resolution and ensures timely escalation.
• Undertakes periodic reviews of the efficiency and effectiveness of VM end- to- end processes to identify opportunities to eliminate waste, improve efficiency and performance.
• Oversight of ongoing project implementation or change initiatives.
• Engages product / function development to ensure a superior vendor offering in the face of changing client needs and market trends
• Build and manage relationships with key stakeholders
• Effective communication & engagement with senior stakeholders across functions.

People Management:
• Understands & actively supports plans and values, contributing to the achievement of a high performance culture. Personally contributes in an environment where people are greatest asset.
• Takes ownership and maintain healthy working relationship while seeking opportunities for continuous development of personal capability and improved performance contribution.
• Provides help and support to facilitate early integration and assimilation of employees in the new environment post implementation
• Highlights performance issues within the team, where appropriate, to drive for high performance

Experience/Exposure:
• Atleast overall 5 years of relevant experience in Wealth Management and vendor risk management of which, atleast 3 years of direct experience in managing global vendors
• Basic analytical skills, flexible regarding production problem solving
• Excellent communication skills, fluent in English and local language (written/verbal) as appropriate
• Excellent team worker, able to work in virtual global teams and a matrix organization
• Open minded, able to share information, transfer knowledge and expertise to team members
• Knowledge of core banking system setup and licenses management.
• Understanding of contracts, policies and third party risk assessment.
• Project management and change management.
• Attention to detail and ability to prioritize
• Innovative with ability to drive change
• Able to work independently but with strong team work, and under pressure
• Good computing skills

How we’ll support you:
• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression

About us and our teams:

Please visit our company website for further information:

https://www.db.com/company/company.html