Veterinary Receptionist

Job description
Client Care Advisor

Salary: £22,542.1+ per annum

Location: Pets'n'Vets - Roundhouse Veterinary Hospital, Pollokshaws

Job Type: Permanent, Full-time (Open to Part-time)

Hours: 37.5 hours per week

Shifts: Rotational Pattern - 4 days over 7 days, Monday to Sunday 8am-10pm, + hour shifts.

We are currently seeking a Client Care Advisor to join our fantastic team. You will be front of house, welcoming clients and their pets into the practice. The Pets'n'Vets Family part of the Linnaeus Group have practices across the Glasgow area. We have a position primarily based at our Roundhouse Veterinary Hospital in the Pollokshaws, but the successful applicants may also be required to work at any of our other practices. The Roundhouse Hospital provides both a first-class referral service and 1st opinion clinical work.

Our receptionists are often the first point of contact when the client calls or arrives at the hospital and our other practices. The receptionists are a friendly face and listening ear when our clients need it most, and valued support for our clinical teams. No previous veterinary receptionist experience necessary as the successful candidates will go through an initial intense training programme

Your role and responsibilities
• Manage and deal with appointment bookings in a professional and efficient manner
• Support the business with a range of administrative duties
• Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
• Maintain the highest professional and ethical standards
• Handle financial transactions communicate confidently with clients
• Keep the reception and waiting area tidy
• Excellent IT skills – Microsoft (Outlook, Word and Excel)
• Stock Control

Benefits
• Extensive free online Linnaeus CPD program
• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme

About Us

Our original site was established almost 50 years ago in the Southside of Glasgow. Since then, the unique Pets‘n’Vets ethos and style of veterinary care has infused six more surgeries. At our heart we are a business made up of animal lovers. We are incredibly passionate about what we do, and believe we are a little different to other veterinary practices. We offer the most up to date facilities and treatment, whilst firmly adhering to the values of traditional Glasgow veterinary care. All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation. The Pets‘n’Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots.

Interested? If you would like to apply for this role, please click ‘Apply’ at the top of the page. Or, for any questions, please contact gergana.prosenikova@linnaeusgroup.co.uk