Veterinary Receptionist - Main Desk

Full job description
Job Summary

The receptionist is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The receptionist answers telephones, greets clients, prepares patient files, escorts clients and patients to exam rooms, receives and relays client correspondence, and updates client financial records. The exceptional receptionist can diffuse negative client situations and foster client bonding.

Essential Job functions

Reporting to work on time for scheduled shifts
Quickly learn how to pronounce, know the meaning of, and spell commonly used veterinary terms.
Perform basic computer skills
Answer all incoming calls within three rings and transfer or place them on hold if necessary.
Feel and express a genuine liking for animals and their owners and for working in the animal care field.
Be flexible in attitude and work habits
Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen.
Can admit patients and handle medical records entries accurately.
Can prepare health certificates, immunization certificates, laboratory requests, and complete forms for euthanasia.
Can handle client/patient transfers with ease.
Can prepare client invoices for services performed.
Can accurately handle payment transactions.
Can accurately and empathetically communicate estimates/treatment plans to clients.
Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks.
Can deal intelligibly, pleasantly, and efficiently with clients, often doing several things at one time.
Can greet clients with poise and natural effort.
Can outline costs and fees in a positive light while supporting hospital payment policies.
Can easily remember clients’ and patients’ names and use them.
Can handle client correspondence.
Qualifications :

We are looking for a candidate with at least 2 years prior veterinarian or medical field scheduling receptionist experience
BOYETTE ANIMAL HOSPITAL will ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, *** (with or without ****** conduct), age, disability, [alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, ****** orientation] or any other characteristic protected by law. BOYETTE ANIMAL HOSPITAL prohibits and will not tolerate any such discrimination or harassment.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:

10 hour shift
8 hour shift
Day shift
Evening shift
Weekends as needed
Experience:

Animal hospital: 1 year (Preferred)
Medical scheduling: 1 year (Preferred)
Multi doctor facility: 1 year (Preferred)
Work Location: In person