Victim Notification Coordinator

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver `Our Business' and achieve long-term change.


Victim Notification Coordinator!

Based at Police National Headquarters
Band C
Permanent (Fulltime - 40 hours)
Police Employee
Nationally Advertised Vacancy
JR532475+
E tu ki te kei o te waka, kia pakia koe e nga ngaru o te wa.

Stand at the stern of the canoe and feel the spray of the future biting at your face


Mo te tunga | About the role

NZ Police are offering an opportunity to join the Victim Services team as a Victim Notification Coordinator based in Wellington at Police National Headquarters.

The purpose of the Service, Victims and Resolutions Group is to enable and deliver Our Business through coordinated national services.

The Victims Services team contributes to Police strategies to reduce the impact of victimisation on victims through the administration of the rights accorded to them by the Victims' Rights Act 2002. Providing effective services to victims is central to delivering the policing services New Zealanders expect and deserve. You will be helping Police to ensure we are carrying out our statutory responsibilities to victims, with a focus on victims of specified offences (s2+ victims). Specifically, you we be working in Victim Notification Registration - the process set up by agencies (Police; Department of Corrections; Ministry of Health) to provide registered victims and their Whanau of specified offences information about the release, escape and death of an offender.

Responsibilities include: receiving and assessing victim notification applications, applying legislation from the Victim Rights Act to determine victims eligibility to receive notifications, triaging workload by urgency, monitoring defendants court outcomes as they move through the court proceedings and communicating with key stakeholders (internal and external). Ultimately, if you want to take on a challenging but rewarding role that through your direct involvement will affect people's lives by assisting them to be and feel safe, then this could be the opportunity that defines you and presents the opportunity to serve your community.

Key Accountabilities:

Communication - Having the skills to effectively communicate with victims (in writing), internal colleagues, district and national office staff, and external stakeholders.
Critical Thinking - Having the critical thinking and problem solving skills to make sound decisions, identify problems early and pursue effective solutions.
Attention to Detail - High attention to detail, good time management skills, have empathy and discretion as you will be dealing with sensitive and confidential information.
Committed to excellence - Striving to be the very best in all that we do, using Microsoft 365 suite, digital databases and process, and your knowledge of key New Zealand Statutes.
Enabling through self-leadership - Ability to seek opportunities to develop your own skills, knowledge and experience.

He aha taau e kawe mai | What you'll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

Whakaritenga motuhake | Special requirements

Applicants must be a NZ or Australian citizen, or a permanent NZ resident.
Successful applicant is required to undergo Drug and ******* testing, Police Vetting and Reference Checks.
On appointment, the successful candidate must reside within commutable distance to the Wellington office.
This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

To view the position description for this role please copy and paste this link into a new browser:


https://www.police.govt.nz/sites/default/files/pd/05-2025/victim_notification_coordinator.pdf



Mo tatou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Tono inaianei | Apply now

If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and ******* testing and police vetting prior to any written offer being made.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

Utu a-tau | Salary

This position is covered by a collective agreement and salary will commence between $63,526 and $65,385 dependent on skills and experience relevant to the role.

Please note: Deadline for applications is 5:00 pm on Thursday 12th June 2025. Applications may be reviewed prior to the close date as well as contact made with candidates.

If you have any questions about this vacancy, please contact zinta.waugh@police.govt.nz

 
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