Virtual Chat Support Specialist Jobs - Part-Time Remote
- Category: Remote Jobs
- Location: Harvard, Ardmore College, Auckland
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 18K to 31K
- Published on: 2025/09/18
Job Summary
IT Sight Technologies is seeking a Virtual Chat Support Specialist to join our dynamic team in a part-time remote capacity. The role involves providing exceptional customer service through chat platforms, addressing inquiries, troubleshooting issues, and ensuring customer satisfaction. This is a great opportunity for individuals with strong communication skills, a customer-focused mindset, and a passion for technology to work from the comfort of their home.
Key Responsibilities
• * Respond to customer inquiries promptly and professionally via chat.
• * Troubleshoot and resolve technical issues or concerns raised by customers.
• * Maintain detailed and accurate records of customer interactions.
• * Provide product and service information to customers, ensuring clarity and accuracy.
• * Collaborate with internal teams to escalate unresolved issues or improve processes.
• * Stay updated with company policies, services, and tools to assist customers effectively.
• * Meet or exceed established performance metrics, including response time and customer satisfaction scores.
• Required Skills and Qualifications
• * Exceptional written communication skills with a professional and empathetic tone.
• * Proficiency in using chat platforms and basic technical tools.
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