Virtual Relationship Banking|Central Support Executive

Group Company: HDFC Bank Limited

Designation: Virtual Relationship Banking-Central Support Executive (V-IRM) (137_2521_1000+0)

Office Location: Lodha iThink Palava City Thane (Branch)

Position description:

Prepare and Publish MISs on all areas of the Channel’s operations

Preparing Dashboard which is maintained as a quick snapshot containing every detail right from manpower count / productivity / product-wise volumes / cost / income / profitability / attrition etc., and the same is shared with the Business Head and senior management.

Preparing Score Card of all TBE / SM / UH / RH providing a clear update on performance as is on various performance parameters

Preparing Productivity MIS: Rolls out a monthly productivity report highlighting performance peaks and gaps, product-wise location-wise

Contest & Daily MIS updates: In addition to the above, also prepares several MISs to track the session wise and daily updates on business

Analyzing data base and extracting business pertaining to the channel for preparing the business performance of the channel.

Lead Management: Downloading leads from CRM & share the MIS & Lead status with Channel.

Preparing Adhoc MIS required by top management like preparing data for presentation, coordinating with regions to get the status of Insurance audit cases, Preparing masters.

Primary Responsibilities:

Central Support Executive - performs the important function of tracking the business-critical activities and reporting the same as desired by the Management.

The position liaises with the back-end teams of Product to obtain updates / dump on business and accordingly publishes MIS’s to the team, to the top management.

He/She is also responsible to maintain Dashboard and share it with the Management and on a monthly basis, besides publishing hourly, daily MISs on the Channel’s business and operations.