VNA Trainer//Communication Trainer//International BPO

Urgent Openings in GURGAON
Leading BPO
VNA Trainer//Soft Skills Trainer//Communication Trainer
Require Excellent Communication Skills
CTC UPTO 7.5LPA based on Last CTC
Shifts 24*7
Require minimum 6 Months Experience as VNA Trainer/Communication Trainer

Role and Key Responsibilities:

• Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure
alignment with operational standards.
• Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines.
• Design and deliver refresher training programs in English, tailored to meet specific needs and
operational requirements.
• Innovate training materials by integrating floor requirements and best practices into the training
curriculum.
• Maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes.
• Foster intra- and inter-function collaboration to support seamless training and operational
processes.
• Proactively implement best practices and contribute to value addition across multiple locations.
• Attend and successfully complete the mandatory Train-The-Trainer (TTT) program.
• Interact with customers as required to gather feedback and address training-related queries.
• Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement.
• Achieve monthly conversion and effectiveness targets, ensuring measurable improvements in
training outcomes.
• Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation.
• Mentor and support new trainers to enhance their effectiveness and integration into the training
team.
• Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the
team and with the TTBU training team.
• Analyze and report training batch performance, identifying areas for improvement and
implementing corrective actions.
• Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month.
• Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through.
• Monitor and report improvements, ensuring training initiatives drive positive changes and meet
established goals.

Key skills & knowledge:
• Exceptional verbal and written communication skills in English.
• Strong facilitation and presentation skills with a proven ability to engage and motivate
participants.
• Proficient in data handling, interpretation, and management.
• Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer
applications.
• Excellent people management and interpersonal skills, with a demonstrated ability to build
and maintain effective relationships.
• Strong organizational and time management skills, with the ability to handle multiple tasks
and priorities effectively.

Interested candidates can share their resume at or call at 8467054123