VNA Trainer//Communication Trainer//International BPO

VRSamadhan


MIS Executive BPO
VRSamadhan • Mumbai, Maharashtra • via LinkedIn
24 days ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Job description
Job Description

Skills Required: Proven experience in a similar role within the BPO sector, with a strong background in data management and analysis. Advanced proficiency in Microsoft Excel, including pivot tables, formulas, and data visualization techniques. Excellent analytical skills with the ability to interpret complex data sets and generate actionable insights. Strong attention to detail, o...
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BPO


VNA Trainer//Communication Trainer//International BPO
BPO • Mumbai, Maharashtra • via Expertini
2 days ago
Full–time
No Degree Mentioned
Apply on Expertini
Apply on WhatJobs
Apply on Jobrapido.com
Apply on Recruit.net
Job description
Urgent Openings in GURGAON
Leading BPO
VNA Trainer//Soft Skills Trainer//Communication Trainer
Require Excellent Communication Skills
CTC UPTO 7.5LPA based on Last CTC
Shifts 24*7
Require minimum 6 Months Experience as VNA Trainer/Communication Trainer
Role and Key Responsibilities:
• Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure
alignment with operational standards.
• Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines.
• Design and deliver refresher training programs in English, tailored to meet specific needs and
operational requirements.
• Innovate training materials by integrating floor requirements and best practices into the training
curriculum.
• Maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes.
• Foster intra- and inter-function collaboration to support seamless training and operational
processes.
• Proactively implement best practices and contribute to value addition across multiple locations.
• Attend and successfully complete the mandatory Train-The-Trainer (TTT) program.
• Interact with customers as required to gather feedback and address training-related queries.
• Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement.
• Achieve monthly conversion and effectiveness targets, ensuring measurable improvements in
training outcomes.
• Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation.
• Mentor and support new trainers to enhance their effectiveness and integration into the training
team.
• Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the
team and with the TTBU training team.
• Analyze and report training batch performance, identifying areas for improvement and
implementing corrective actions.
• Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month.
• Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through.
• Monitor and report improvements, ensuring training initiatives drive positive changes and meet
established goals.
Key skills & knowledge:
• Exceptional verbal and written communication skills in English.
• Strong facilitation and presentation skills with a proven ability to engage and motivate
participants.
• Proficient in data handling, interpretation, and management.
• Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer
applications.
• Excellent people management and interpersonal skills, with a demonstrated ability to build
and maintain effective relationships.
• Strong organizational and time management skills, with the ability to handle multiple tasks
and priorities effectively.
Interested candidates can share their resume at or call at 8467054123