waiter|server|GSA 4 the taste |

Here’s a comprehensive job description for a waiter:

Job Title: Waiter/Waitress

Location: [Restaurant Name], [Location]

Job Type: Full-time/Part-time

Reports to: Restaurant Manager/Captain

Job Summary:

The Waiter/Waitress is responsible for providing excellent customer service to ensure a great dining experience. This role includes taking orders, serving food and beverages, handling payments, and ensuring that tables are served efficiently and with a positive attitude.

Key Responsibilities:
• Customer Service: Greet and seat customers, present menus, and offer recommendations based on their preferences.
• Order Taking: Accurately take food and drink orders, relay them to the kitchen or bar, and enter orders into the POS system.
• Serving: Deliver food and beverages to tables in a timely manner. Ensure that orders are accurate and meet the restaurant’s standards.
• Table Management: Regularly check on customers to ensure satisfaction, replenish drinks, clear dishes, and provide additional service as needed.
• Cleanliness and Organization: Maintain cleanliness and organization of the dining area, including resetting tables, cleaning spills, and keeping service stations stocked.
• Payment Handling: Present bills, accept payments, and return change or process credit card transactions.
• Teamwork: Collaborate with kitchen and bar staff to ensure timely and accurate service. Assist colleagues during busy periods.
• Upselling: Suggest additional items or promotions to enhance the customer experience and increase sales.
• Complaint Resolution: Handle customer complaints with professionalism, escalating issues to the manager if necessary.
• Adherence to Health and Safety Regulations: Follow all health and safety standards, including proper food handling, hygiene practices, and emergency procedures.

Skills and Qualifications:
• Experience: Previous experience as a waiter/waitress or in a customer service role is preferred.
• Communication: Strong communication and interpersonal skills to interact with customers and team members effectively.
• Multitasking: Ability to manage multiple tasks at once in a fast-paced environment.
• Attention to Detail: Ensure accuracy in taking orders and delivering food and beverages.
• Physical Stamina: Ability to stand for long periods, carry trays, and handle busy shifts.
• Positive Attitude: Friendly, courteous, and willing to go the extra mile to ensure customer satisfaction.
• Team Player: Work well with others to ensure smooth operations.
• Flexibility: Willingness to work evenings, weekends, and holidays as needed.

Education:
• High school diploma or equivalent is preferred

Job Type: Full-time

Experience:
• total work: 2 years (Preferred)

Work Location: In person