We are Hiring for Business Analyst and MIS Lead for Inbound | Outbound Contact Center

Greeting from Infosys BPM Ltd.,

We are hiring for Business Analyst and MIS Lead for Inbound / Outbound Contact Center at Bengaluru location.

WORK FROM OFFICE
• Minimum 4 - 5 Years of Experience
• Must have extensive hands on experience in Microsoft Excel, Advanced Excel, Macro and Coding.

Please find below Job Description for your reference:

Job Description:

The Business analyst is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives. Key functional responsibility includes the ability to demonstrate a strong understanding of business KPIs, data analysis, report generation, system maintenance, and ensuring the accuracy and integrity of data.

Key Responsibilities:
• Collaborate with stakeholders to understand their needs and gather detailed business requirements.
• Analyze data to identify trends, patterns, and insights that inform business decisions.
• Develop and document business process models to illustrate current and future states.
• Propose and design technical and process solutions that meet business needs and objectives.
• Work with IT and other departments to implement solutions and ensure they align with business goals.
• Communicate findings, recommendations, and project updates to stakeholders and executives.
• Create detailed documentation of business requirements, processes, and solutions.
• Participate in testing and validating new systems and processes to meet business requirements.
• Identify opportunities for process improvements and contribute to ongoing optimization efforts.
• In charge of overseeing the operations of their organization's information management system. MIS analysts look at how the system works, identify any bottlenecks or potential areas of improvement, and provide the necessary recommendations to the management.

Non-Negotiable Skills
• Excellent knowledge of Excel, G- Sheet, Power BI & Tableau
• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools and techniques.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Experience with business process modeling and documentation tools.
• Knowledge of project management methodologies and tools

Experience:
• Must have a good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.), and have the ability to organize/analyze data in a structured manner.
• Capacity Planning experience is preferred.
• Minimum of two years of experience in performing MIS & Business analyst functions (specifically real-time management) in a multi-department/site contact center environment required.
• Must have handled pressure situations and open for flexible 24 X 7 work environments. Should be open for weekend and night shifts
• Ready to work only in work from office environment

Educational Requirements (Must have)

Graduate with min 5 years of experience

If interested, please share your resume with below details to Deepika_Thami@infosys.com

Name:

Email & Mobile Number:

Date Of Birth:

Graduation:

Post-Graduation: (If applicable):

Total experience:

Relevant experience:

Current/Previous Company name:

Current CTC:

Expected CTC:

Notice period:

Current location:

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd