Webmethod|Deputy Manager| Pune

Description

The Senior IT Operations Team Leader supervises others� volume and quality of work relating to identifying and managing changing customer / business / user needs (regarding IT requirements) and ensure customer satisfaction with Vodafone�s IT products and services in line with Customer Services Management strategy. They guide the team in delivering activities across the IT lifecycle for all end-users. Including administration and maintenance of assigned applications, services systems and solutions, incident management, problem management, change and release management and vendor management, to drive improvements through innovation, best practice techniques, and collaboration.Typically reports to the IT Operations Manager.

Job Responsibility

Strong knowledge of Integration products and Webmethod end to end flow to guide team on operational issues

Should have good Webmethod Administration knowledge

Should have experience Webmethod components and Server management

SRF deployment, Webmethod Server Component logs monitoring and analyzing skills

Identify opportunities for Automation

Build Webmethod skill in AO-AMDOCS Pillar

Perform day-to-day L2 support activities, incident and service request management, problem analysis and resolution, configuration changes, health check & housekeeping activity, Triage tickets to support team, identify bug fixes enhancements and minor code product issues and escalate to appropriate teams, fault logging tracking and resolution, batch processing, interface management, extend support during release and deployment.

Have a good understating of e2e telecom business process especially for BSS/OSS

Skills

Monitor and Diagnose

Incident Response

DevOps

Security

Software Engineering

Cloud_FRHR

Automation and Robotics_2024

Data Analytics and Insights

External trends and insights

Critical Thinking

People Development

Strategy Execution

Business Partnering

Resilience

Customer Centricity

Service and Delivery Management

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in