Website Operations Manager

Website Operations Manager- Bangalore
Mandatory Points to note Experience in leading website charter for the Company
• Experience in Campaign management specially, managed team
• Experience in handling content
- will own up Social communication ( Push notifications etc)
• QC of catalogue
• Experience in Digital merchandising ops or site ops
• Experience in placing carousel
• Deep understanding of catalogue
Industry Experience- Delivery/Ride sharing, Fintech, Ecommerce ONLY
Salary-42-45LPA
DO NOT APPLY IF YOU ARE A VISUAL MERCHANDISER

you should apply if you:
- hold ++ years of work experience preferably in e-commerce operations
- have lead and managed a team of 15+ team members
- are strong in site/app operations and digital merchandising understanding e-commerce and digital play
- have capability to do pipeline management and program management
- have a propensity to multitask and work in dynamic environments
- are strong at stakeholder management, with audacity to challenge the status quo
- can drive performance with a healthy culture and penchant to balance process and people
- have experience in e-commerce, with understanding of campaign management and site operations
- hold a proven track record in people management
what will you do
- manage site/app optimization, merchandising, and customer engagement through well executed campaigns
- take complete ownership of all operations asks for campaign execution - identify and track site/app KPIs, NPS and CSAT for internal and external customers through well executed campaign, impact of campaign in line with business goals like growth and engagement, own and drive campaign success metrics
- be responsible for site/app engagement levers through web content creation & consumer behavior
- strategize with the stakeholders on campaign and content calendar in line with key events and BAU schedules
- challenge the impact of the campaign and come up with out of box creative thought processes and innovation
- manage timely execution, checking quality and accuracy with efficiency and effectiveness while running campaigns
- work for a best in class user journey by ensuring seamless navigation throughout the page till the landing page
- manage customer communication experience by executing engaging & personalized communication feeds that will drive more sessions, compels members to spend more time on the app and discover new and old categories
- production budgeting by segmenting campaigns and events based on ROI's, CTR optimisation, check and co-ordinate creative guidelines and refresh cycles - coordinate with internal stakeholders for identifying & solving for bottlenecks - manage a strong team and drive performance with constructive feedback