WFH Bilingual Customer Service Representative/Collector

Who Are We?
CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.
Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex.

As CXAi continues to grow, we are seeking WFH Bilingual Collection Officers/Customer Service Advisors to join our motivated and growing team. Our next training classes begin April 28th 2025. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers.

Home Office Equipment Requirements:
Equipment will be provided by the company
Successful candidates will be pre-screened by our Tech Support team to ensure they meet all requirements to proceed, prior to being invited to the training.
High-speed internet with hardwired connection from the computer to the modem. Speed should be 50 MPBS download and 20 MPBS Upload. WiFi is not permitted.

What you will do: (includes but not limited too)
Communicate with customers for all outstanding balances owing
Establish a solid professional relationship with customers and educate them on best practices while showing empathy and building trust
Negotiate the best payment arrangement to help resolve customers’ bills as quickly as possible
Access, navigate, and update customer profiles
Maintains a high level of professionalism and compliance to confidentiality
Participate in upskill training when required

Bring it! You're qualified if you:
Call center experience
Collections experience is an asset
Attention to detail
Exceptional verbal & written communication skills in English
Professional phone etiquette
Proven ability to achieve targets
Dedication to maintaining a superior customer experience
Enthusiastic and a positive "can do" attitude

Hours of Operation:

Monday to Friday 8:00am to 8:00pm. (Hours may change based on business needs)

What's in it for you?
Competitive base salary: Plus performance rewards that motivate.
Exciting benefits: Rewards, prizes, fun events, paid volunteer opportunities, corporate discounts and much more.
Career growth: Global opportunities and professional development
Comprehensive benefits: Insurance, Medical & Dental, Employee Assistance Program

Application Process:
If you are a motivated individual who thrives in a dynamic and supportive work environment, we’d love to hear from you. Please note that any offer of employment will be conditional upon the completion of background and reference checks, including a criminal record check and/or credit check (where applicable).

We value diversity and encourage applications from people with disabilities. Accommodation is available upon request throughout the selection process.

We appreciate all applications; however, only those shortlisted will be contacted by our Talent Acquisition Team.