WFH | Hybrid Contact Centre Opportunities | Geelong

About Us
Energy is changing and the entire system is being remade, harnessing the sun and wind. At EnergyAustralia, our strategy is to make this transition simple for all our customers. We are all about empowering our employees to bring their whole selves to work and feel supported and included with their colleagues and boarder teams. As such, it’s a fantastic time to join us as we continue to evolve and provide energy solutions for Australians now and into the future.

About the role
2025 is going to be another exceptional year for EnergyAustralia, and we are excited about the prospect of growing our customer portfolio further, which will increase the number of opportunities across our fun and vibrant call centre in Geelong. We are on the lookout for enthusiastic & passionate customer service people, to join either our SERVICE or CONNECTIONS teams in GEELONG, with start dates in early 2025. So, if you are curious on how your skills and experience can support the energy transition and are dedicated to delivering an exceptional customer experience, we would love for you to register your interest and join our Talent Community.

As a consultant in our Contact Centre, you will:

Complete a paid 5-week Training program (5 days on site)
Work in a fast-paced & high-volume call centre
Provide exceptional customer service, assisting our customers over the phone with billing, payment and other enquiries
Receive continuous 1 on 1 coaching
Navigate through multiple systems in order to assist our customers
Enjoy a hybrid working environment with both in office and working from home
What we’re looking for
If you believe in our purpose to lead and accelerate the clean energy transformation for, and you enjoy going the extra mile to keep our customers happy, this could be the role for you!

Enjoy working in a collaborative team environment
The ability to work a structured schedule
Confidence in navigating multiple computer applications (call centre environment)
Ability to actively listen and clearly communicate tailored solutions and cross-sell products
Manage high-volume calls in a fast-paced environment
Ability to follow processes and procedures
Embrace continuous learning and coaching
Why Us
At EnergyAustralia, we are committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. As an employee, you can enjoy such benefits as:

Discounts on your energy bills for you, your friends and family
An internal mobility program where our employees career development comes first.
We offer 20 weeks paid parental leave that’s completely gender-equal. We’ve removed the primary and secondary carer distinction to give everyone the same benefit.
If you’re ready to ‘light the way’ towards your next career move into the Energy sector,

Or, if you'd like a confidential conversation, please contact us via email at: careers@energyaustralia.com.au