WFH|Fresher |Exp|Graduate | 12th Pass|7065126218

Relevant profile applicant kindly drop your cv to 7065126218 asap Company Overview Sana Search International (SSI), established in 201+, is a South Delhi-based recruitment firm with a robust network in major metros and tier-2 cities. With a skilled team of 30 members, SSI excels in identifying top talent across various IT and Non-IT sectors. Our expertise includes recruiting for software development, cyber security, testing, project management, and more. We also offer tailored solutions for BPO/KPO sectors, focusing on volume hiring, contract staffing, and executive searches. For more details, visit our website. Job Overview We are seeking a Junior-level candidate for a full-time, work-from-home position. This role is based in Indore, requiring a minimum of 1 year to a maximum of 3 years of work experience. The ideal candidate will be a part of our customer service team, handling various responsibilities to ensure client satisfaction and support. Qualifications And Skills Fresher to Experience (GRADUATE / 12TH PASS /UNDERGRADUATE ) Proficiency in handling customer queries and ensuring a high level of customer satisfaction. Strong communication and interpersonal skills to interact effectively with clients and team members. Excellent problem-solving skills to address customer concerns and provide timely resolutions. Ability to work independently from home with minimal supervision and deliver on targets. Familiarity with Customer Care Executive (CCE) roles and responsibilities. Experience in or knowledge of the local job markets in Indore and Bhopal is a plus. Adaptability and flexibility to work in a dynamic and fast-paced environment. Roles And Responsibilities Handle incoming customer service inquiries and provide accurate and timely information. Resolve customer issues and escalate complex problems to senior management if necessary. Maintain detailed records of customer interactions and transactions. Follow communication procedures, guidelines, and policies set by the company. Assist in training new team members on customer service protocols and procedures. Work closely with other departments to ensure seamless service delivery. Continuously strive to improve the quality and efficiency of customer support services. Meet or exceed performance metrics related to customer satisfaction, issue resolution, and response times. Customer support executive 6 days working, 1 rotational off- ROTATIONAL DAY SHIFT Salary 18k CTC, 14.5k in hand Applicant must need to have Own Laptop and Excellent communication Processor i5, 8gb Ram, windows 10 and above, WIFI 25 mbps upload and download, power backup mandatory. Interview HR Round Ops Am cat- Virtual Drop your cv on +311350356 cv4voiceprofile@gmail.com Required Skills Excellent Communication: Proficient in English with strong verbal and written Perks And Benefits Competitive compensation. Work from the comfort of your own home. Extensive training and support. Career growth opportunities within E- COMMERCE contact me on +311350356 cv4voiceprofile@gmail.com NO HIDDEN CHARGES