Work from Home Call Center Representative

Job highlights
Identified by Google from the original job post
Qualifications
Must be available, and on time for scheduled work shifts
Drug test
Any and all additional eligibility requirements based on the specific positio
HIPAA Privacy Course
HIPAA Security Course
Exceptional phone and listening skills
Exceptional written and verbal communication skills
Benefits
$15.00-15.58 per hour
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education
Responsibilities
Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner
Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently
Provide support as needed to peers, leaders and other ProAct administrative resources
Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members
Understand, master and gain efficiency in systems leveraged by the Help Desk
Provide Help Desk resolution of customer service issues to insure complete client satisfaction
Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction
Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions
Assist with on-site client orientation, health fairs and business conferences as needed
Assist with on-site resolution of customer service issues to clients as needed
Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned
Initial and continuous exclusion and sanction/disciplinary monitoring
Job description
Overview:

Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner.

Job Summary: Entry level position. Works under direct supervision following standard procedures ...