Workplace Helpdesk Coordinator

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Workplace Helpdesk Coordinator
Work Dynamics

What this job involves:
Serving on the front lines of customer service
Are you a people person who can make daily interactions such a breeze?

In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.

Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour.
You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception.
Duties & responsibilities
The role is responsible for Manning and handling the FM Helpdesk for 24*7
There will be calls and emails from various BP locations (Within India as well Regional Countries) respond to them by giving a ticket number (Ticket number will be raised in share point by putting all necessary information filled in email) and divert according to concerned person. To close the ticket they fallow up with concern person and once duty is completed they close the ticket with permission of end user.
Daily report : Manned executive with share the daily report in the morning of the day includes as follows: Deployment, Helpdesk tickets count with services description, Housekeeping and pantry consumables, Meeting room management, Cafeteria sale, mailroom services, Engineering services , transport services, accident management.
Inventory of stationary, housekeeping material, pantry consumables.
Issuance of stationary as per business requirement.
Keeping track on assets of property like lockers, chairs, shredding machines sports equipment, and all facility related assets.
Keeping track on all delivery’s by vendors, challans and keep it securely.
Keeping track on inward outward material.
Responsible for managing the day to day site operations to ensure the SLAs are delivered as per agreed KPI in the agreement.
Responsible for smooth operations at site.
Ensure that quality of the services is always maintained at highest levels and work on further improvements.
Taking facility rounds to insure the cleanliness.
Reports unsafe / abnormal conditions and unusual occurrences to the concerned team
Received customer suggestion and make necessary improvements
Sharing day and night handover report to colleague to continue best service and to avoid discrepancy.
Share site readiness report with client once in 12 hours (Morning 7am and Evening 7pm report ) which includes building facility, MEP, Cafeteria transport.
Night report: Which includes Employee count, Housekeeping employee count and the work done in the night.
Performance objectives
Provide Superior Client Service (weighting 50%)
Initiative or Process Improvement in Functional Area (weighting 40%)
Personal and Professional Development (weighting 10%)