Zonal Business Manager

The ideal candidate for the role of a Zonal Manager will be an enterprising individual with a proven track record of delivering business results and managing teams, with a strong desire for driving exponential revenue growth. The individual will

· Be responsible for managing and growing the overall P&L of their stores

· Grow and manage a portfolio of 50 to 100 stores across a geographical region

o Set targets for the AOMs and ensure appropriate cascading across all the stores in the Zone

o Identify areas for additional market penetration

· Monitor stores’ growth through weekly review meetings with the AOMs

o Adhere to review guidelines and parameters defined by the head office and the BU Head

o Identify and address issues with under-performing stores

· Manage and expand existing stores’ business as well as drive revenue growth in new stores

o Ensure strong store openings

o Understand and take actions on the store audits, market data and performance reports

o Help develop and ensure strong execution of BTL marketing strategies

o Ensure timely and adequate store staffing as per the manpower plan, and keep the attrition levels in control

§ Ensure a robust talent pipeline for all the stores in the Zone

· Build and deliver the extraordinary shopping experience that delights our customers, resulting in industry leading NPS

o Drive effectiveness and productivity of the teams by supporting and ensuring the highest quality of hiring, training and retail operations

o Set and deliver the highest standards of store upkeep and staff grooming

o Create a high energy work environment across all stores in the Zone

o Develop deep customer understanding through store visits, customer interactions, and analysis of customer feedback and other reports

§ Conduct regular store visits to preempt customers’ issues and concerns

· Control and improve the cost structure of the Zone

o Maintain costs in line with the budget (in both, absolute and percentage terms)

o Manage the manpower cost as per the budget

o Minimize/eliminate shrinkage

· Build on the startup culture with a 10X growth spirit (doing things the “Lenskart Way”)

· Compliance to the code of conduct and POSH guidelines in letter and spirit

· Be responsible for effective administration and control of the Zone operations

· Ensure complete legal and process compliance across store functions

· Build local networks with governing bodies, administrators and community

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

· At least 8-10 years of retail and general management experience (including international), spanning operations and business strategy

· Experience of managing a P&L in a fast growth environment

· Expertise or knowledge of Omni-channel sales strategies and processes

· Preferably holding an MBA degree from a reputed institute

PREFERRED SKILLS AND COMPETENCIES

· Strong business acumen with a passion for results: demonstrating high degree of commitment

· Strong operational expertise- with deep understanding of the geography

· High process orientation with extensive experience in process management

· Superior analytical, evaluative, and problem-solving capability

· Strong operational expertise

· Demonstrating Collaborative Ownership - Ability to discuss with courage, clarify, and agree on expectations of each other

· Ability to challenge the status quo and set high performance standards

· Ability to work in an extremely agile, unstructured and evolving environment

DESIRED VALUES

· Having a Customer and Team Obsession - Taking decisions and actions with a customer first approach

· Exhibiting high Start-up Energy - Learning at a rapid pace and setting new standards for oneself and others

· Having the mindset to Fail Harder - Taking accountability of failures and learnings

Having a 10X Thinking - “Think Big-Talk Big-Act Big”