Zonal Collection Manager | Rural Assets

Zonal Collection Manager – Rural Assets

Place of work – Indore/Jaipur

Job Purpose:

The role bearer has the responsibility to manage a team of Regional managers and co-ordinate the operational recovery activities for maintaining credit portfolio of the assigned region. It entails administering corporate policies and procedures and ensuring the front end delinquencies are minimized. The role bearer is required to establish relationships inside and outside of the organization on opportunities to create value and has end to end collection responsibility for the Pan India collections of the assigned product contributing to the larger organizational objectives of the bank. This is a critical role that has a direct impact on the financial institution's budget planning.

Roles & Responsibilities:

Primary Responsibilities:
• Responsible to handle collections of the assigned product ( Two wheeler, Personal loan, HL and Commercial Viechle of Small Ticket size) for location : Madhya Pradesgh Rajasthan , Punjab, Haryana, Uttar Pradesh, Chhattisgarh and Orissa
• Identification of trends from collection metrics through various MIS and analytics, design action plan jointly with Strategic Business Head to minimize delinquencies and maintaining health of the portfolio
• Manage productivity by fixing parameters set for agency / collection executives, monitor performance against set parameters daily review of RCM/ACM and conduct monthly review of collection officers
• Classify cases as those that need to be restructured, recovered through legal intervention - devise an action plan and ensure its implementation
• Aggregate information about competitor policies, define a suitable collection policy & trigger mechanism for catering to the target customer segment
• Making sure that the team adheres to the defined processes and policies while dealing with delinquent customers
• Recommend changes in credit policies and credit monitoring process based on trends in NPAs
• Work in close collaboration with the business and support teams for speedy redressal of all issues
• Have complete overview of agency management and analyse the feedback gathered
• Supervise the recruitment, set KRAs for direct reports, conduct performance appraisals and keep an eyes on overall team's KRAs
• Facilitate the development of subordinates through feedback and regular on and off the job learnings

Secondary Responsibilities:
• Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service
• Keep abreast with global market trends and competitor strategies in key markets
• Spearhead initiative to reduce operational costs and drive strategies to increase profitability

Educational Qualifications:

Graduate - Any

Experience:

13+ years of experience in collections