13361 - Human Resources Coordinator

Acts as the secondary point of contact between the Human Resources Department and employees for basic enquiries related to all HR associated matters and according to established policies, procedures, and guidelines. Supports the HR Representative in delivering high quality customer service while ensuring smooth and effective communication and prompt response for all HR related queries. Works autonomously and assists in human resources functions such as administration, benefits, training and development, onboarding, and staff engagement. Supports the delivery of HR services to operational programs & services and events, including the coordination of logistics and resources.


Reports to: Human Resources Lead


Key Duties and Responsibilities:

Organizational Support

Serves as the secondary contact of HR support-related matters based on established processes and guidelines
Oversees the HR Support ticketing system, ensuring HR enquiries are resolved or distributed to the correct HR team member for resolution
Provides administrative support in implementing human resources programs and services with established processes and guidelines
Supports the management of HR pages in the internal portal and external website

Onboarding

Reviews and ensures compliance of employment documentation
Works with the recruitment team to make sure that all tasks from the HRIS Applicant Tracking System (ATM) are completed prior to onboarding
Supports and backs up the Human Resources Representative in delivering new staff onboarding
Reviews and ensures that the onboarding process is currently updated, including forms, materials and resources

Training and Development

Supports and/or delivers training to promote organizational awareness on internal policies and procedures and related employment legislation
Supports and/or delivers training on current or new policies and procedures in areas such as benefits and HR Administration

Staff Engagement

Assists the planning and organization of events to promote staff morale and health & wellness programs
Assists internal committees related to areas such as staff engagement, internal portal, and performance and quality improvement
Coordinates the HR Newsletter

Administration

Maintains and updates confidential employee records and filling systems
Administers employment letters, including job offers and employment verification
Ensures data accuracy in HRIS by performing and/or monitoring entries and/or updates relating to new employees and change management
Addresses HRIS procedures and makes recommendations for procedural improvements on effectiveness and efficiency
Administers vacation and absence records
Coordinates with the Accounting Department employee benefits enrollment
Redirects employee inquiries and issues relating to benefits
Creates and submits PO's for Department purchases and vendor contract management
Performs other related duties as assigned by the Senior HR Manager


Education, Training and Experience:

Post-Secondary education specializing in Human Resources Management or suitable combination of education, training and experience
Minimum of three (3) years of experience in Human Resources or a combination of education and experience
Experience with HR databases and HRIS systems
CPHR designation an asset or working towards the designation
Previous experience working with non-profit organizations an asset