15h Left: Asst Mgr-reservations

Job Summary

Assists with the soliciting and managing of reservations sales-related opportunities, Manages and provides training and work assignments to Reservations Sales staff, Actively up-sells each business opportunity to maximize revenue opportunity, Achieves personal and team related revenue goals, Responsible for driving customer loyalty by delivering service excellence throughout each customer experience, Provides service to our customers in order to grow share of the account on behalf of the company.
Candidate Profile
• Education: High school diploma or GED
• Experience: 3 years in sales and marketing, guest services, front desk, or related professional area, OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 1 year experience in the sales and marketing, guest services, front desk, or related professional area
Core Work Activities
Understanding Markets

Identifies new reservations sales business to achieve personal and property revenue goals. Understands the overall market - competitors, strengths and weaknesses, economic trends, supply and demand, etc., and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Monitors same day selling procedures to maximize room revenue and control property occupancy. Gains understanding of the property's primary target customer and service expectations serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to and during the program event.
Conducting Daily Reservations Sales Activities

Responds to incoming reservations sales opportunities for the property that are outside parameters of the Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Uses sales resources and administrative support staff effectively Executes and supports the operational aspects of business booked, e.g., generating proposal, writing contract, customer correspondence Assists with monitoring accuracy of reservation sales orders within tracking systems Tracks no-show reservations and processes charges Manages wait list and prioritizes order of wait list contacts to be made Prepares work and maintenance orders.
Providing Exceptional Customer Service

Supports the company's service and relationship strategy driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience Services our customers in order to grow share of the account Executes and supports the company's customer service standards and property's brand standards Provides excellent customer service consistent with the daily service basics of the brand Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program event Sets a positive example for guest relations Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the company Handles guest complaints and disputes following the instant pacification procedures Additional Responsibilities Utilizes intranet for resources and information Creates contracts as required Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law About the Team Fairfield by Marriott guarantees a beautifully simple stay wherever you travel with over 1,000 locations worldwide Our Marriott family farm heritage inspires a calming reliable experience characterized by warm hospitality all at a great value As a member of our team you'll deliver on the Fairfield Guarantee our commitment that every guest leaves the hotel satisfied At Fairfield we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard In joining Fairfield by Marriott you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you