Account Service Operations Analyst

Req ID: 181473

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Account Service Operations Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Oversees, facilitates, and administers ITIL based service support on a 24x7 basis
– Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management
– Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness
– Leads the account and work towards building Client relations
– Focus on Gaps and Process improvements
– Suggest and share ITIL Best practices and help implement the same
– Adapts communication techniques for audiences at multiple internal and external levels

Monitor alerts and manage the Critical Incidents from SM perspective and not technical
– Manages vendor relationship
- Allocates work and mentor others

Requirements:
4+ years of relevant experience or equivalent combination of education and work experience.
- Strong understanding of ITIL processes and principals
- Leadership skills
- Experience with handling multiple accounts
- Knowledge of ITIL Tools
- Strong verbal and written communication skills
- Strong ability to create and document processes
- Competencies in conflict resolution, customer service, facilitation, executive presentation

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, ****** orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team