Administrative Assistant

Job Summary

An opportunity has arisen for an enthusiastic and organised individual to join the Powys Teaching Health Board Community Nursing Team.

We are looking to appoint a Band 2 Administrator for 15 hours per week to support the Community Nursing Team, based in Welshpool.

Proficient IT skills (including experience of Microsoft Office) will be required as the post holder will be undertaking a variety of administrative duties to assist the day-to-day running of the department. The successful candidate will also possess excellent telephone and written communication skills.

The ideal candidate will have experience of working in a healthcare setting .

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

The Administration Assistant will provide a comprehensive frontdesk/administrative support service to the department.

This will include;
• Deal with and direct calls as necessary in a professional, courteous manner acting as an ambassador for the organisation in all aspects of communication.
• Acting as a first point of contact for the department.
• Answering telephone calls, taking messages accurately.
• Dealing with routine and specialist enquiries in a pleasant and helpfulmanner, communicating relevant information to the relevantdepartments/person, referring to others as appropriate.
• Photocopying and word processing documents, letters, emails, minutes and reports when required.
• Monitor, ordering and maintain adequate stock levels regularly.
• Updating of electronic and paper-based systems, collating of information, mail distribution and logging etc.

About us

Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply

Date posted

2+ January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,+70 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

070-AC007-0125

Job locations

Victoria Memorial Hospital

Salop Road

Welshpool

SY21 7DU

Job Description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Responsibilities

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Qualifications and Knowledge Essential
• Educated to GCSE level or Literacy/Numeracy at L1 or equivalent
• RSA/OCR II qualification or equivalent demonstrable skills

Desirable
• NVQ Business Administration Level 2
• Knowledge of Data Protection Act

Experience Essential
• Experience of producing correspondence
• Experience of customer service / first point of contact support
• Proven proficiency in the use of IT software (including MS Office)
• Knowledge of office practices and able to establish new processes

Desirable
• Previous experience in an office environment
• Previous experience of establishing new processes

Aptitude and Abilities Essential
• Ability to work as part of a team or as an individual
• A positive attitude and able to act on feedback
• Ability to communicate clearly and effectively
• Ability to be polite when dealing with difficult, impatient or upset people

Desirable
• Ability to speak Welsh

Values Essential
• Can demonstrate PTHB Values (Working Together, Trust, Kindness and Caring, Respect, Fairness and Equality, Integrity)

Other Essential
• Ability to travel between PTHB sites
• Able to work flexible including weekends

Person Specification Qualifications and Knowledge Essential
• Educated to GCSE level or Literacy/Numeracy at L1 or equivalent
• RSA/OCR II qualification or equivalent demonstrable skills

Desirable
• NVQ Business Administration Level 2
• Knowledge of Data Protection Act

Experience Essential
• Experience of producing correspondence
• Experience of customer service / first point of contact support
• Proven proficiency in the use of IT software (including MS Office)
• Knowledge of office practices and able to establish new processes

Desirable
• Previous experience in an office environment
• Previous experience of establishing new processes

Aptitude and Abilities Essential
• Ability to work as part of a team or as an individual
• A positive attitude and able to act on feedback
• Ability to communicate clearly and effectively
• Ability to be polite when dealing with difficult, impatient or upset people

Desirable
• Ability to speak Welsh

Values Essential
• Can demonstrate PTHB Values (Working Together, Trust, Kindness and Caring, Respect, Fairness and Equality, Integrity)

Other Essential
• Ability to travel between PTHB sites
• Able to work flexible including weekends

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1+75 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1+75 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Powys Teaching Health Board

Address

Victoria Memorial Hospital

Salop Road

Welshpool

SY21 7DU

Employer's website

https://pthb.nhs.wales/working-for-us/ (Opens in a new tab)