Administrative Services Officer - Mental Health

Location: Ballarat Central, VIC, AU, 3350
Administrative Services Officer (ASO)
Mental Health Services: Ballarat locations
Permanent Part-Time (Saturday - Tuesday: 8:30am – 5.00pm) - 64 hours per fortnight

About the position

Grampians Health is seeking a highly motivated and experienced Administrative Services Officer (ASO) to join our Mental Health & Wellbeing Service. As a leading healthcare provider in the region, Grampians Health is committed to delivering high-quality care and service to our patients and the broader community.

About the Role:
This role provides vital front-line reception and administrative support to our Mental Health community teams and inpatient units located throughout Ballarat.

Saturday–Sunday: Administration duties within an inpatient mental health unit.
Monday–Tuesday: Office-based reception and general administrative support (8:30am–5:00pm).
About You:
We are looking for a candidate who is:

Customer-focused with strong communication and interpersonal skill
s
Experienced in working within a mental health or medical setting (highly desirable
)
Familiar with medical software and electronic medical records systems (highly desirable
)
Able to manage competing priorities in a fast-paced healthcare environmen
t
Key Responsibilities

Manage reception, phone, and front line enquiries with professionalis
m
Maintain patient information using CMI, WebPAS, BossNet (OPAL), and mor
e
Compile correspondence, type medical reports, and support data reportin
g
Support calendar management, meeting agendas, and room booking
s
Audit and update data to ensure patient record accurac
y
Contribute to service improvement and admin system efficienc
y
Skills & Experience

Minimum of three years’ experience in a similar role is preferable and/or completion of Certificate Ill or IV of Business Administration
.
Proven admin experience in a health, mental health, or medical settin
g
Proficient in Microsoft Word, Excel, Outlook, and health information system
s
Confident communicator with strong customer service skill
s
Ability to prioritise under pressure and adapt to changing need
s
Understanding of medical terminology and confidentiality principle
s

Interested?
if you wish to discuss the role prior to applying, contact Belinda Collie / Administration Manager - Grampians Mental Health & Wellbeing Service on 5320 4156 for a confidential discussion.

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.


About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.


Culture & Benefits

Flexible work arrangements and purchase leave opportunitie
s
Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holiday
s
Access to Staff Fitness programStaff rewards and recognition program
s

Ballarat Region


Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.