Administrative Services Team Manager

WHAT YOU'LL DO

Under the general direction of the GS Global Administration Director, this is one of the roles responsible for ensuring the smooth day-to-day administrative support function based in New Delhi. Leading a growing team of Administrators across various work patterns you’ll be ensuring the team will be consistently delivering a high level of support to stakeholders. The service will be provided locally for leaders located in New Delhi and through a remote service for leaders in other
locations/hubs.
YOU'RE GOOD AT
• Proactive – looking ahead at what needs to be done, strong service orientation and sensitivity to responding to customer needs
• Relationship oriented – proactively wanting to build relationships both within BCG and externally.
• Flexible – must be able to perform successfully in a fast-paced, constantly changing environment, able to interpret rules and guidelines with flexibly to enhance the business, in keeping with BCG’s values, and culture
• Self-motivated, demonstrating good judgment and willingness to take risks - able to effectively prioritize and make decisions independently, using good judgment to identify where sign-off is needed; solution driven and willing to offer suggestions for improvement; able to work with limited direction and supervision at times.
• Able to handle difficult and confidential situations with poise, understanding and tact.
• Accuracy oriented, particularly when under pressure and with an eye for details
• Organized – working with clear systems and composure to ensure everything gets done in a timely manner.
• Innovative – thinking outside the box and always looking for new ways of working.
• Trustworthy – exercising sound judgment in managing confidential/sensitive information.
• Able to deal with ambiguity and change - experience working successfully within a complex reporting structure.
• Able to build a high performing team and develop an excellent, world class customer service culture.

YOU BRING (EXPERIENCE & QUALIFICATIONS)
• Bachelor’s degree or equivalent work experience
• Successful supervisory experience of more than 5 years, ideally in a highly matrixed MNC environment and global business delivery mode
• Experience of managing administration/service-oriented teams
• Experienced in Performance Management, Stakeholder management and Escalation Management
• EA experience or ******** knowledge of the EA/AA role
• Impeccable English language skills both written & verbal.
• Expert level proficiency in Microsoft Office (MS PowerPoint, Word & Excel)
• Flexibility with respect to work timings to align with work hours of global stakeholders will be required.

YOU'LL WORK WITH

A global management structure as well as local managers to ensure delivery of a world class service-oriented admin support model to demanding stakeholders across the globe. Early in the evolutionary journey, you’ll bring innovation, character and a can-do attitude.