About EDU:
EDU is an Australia based (ASX-listed) company focused on delivering quality education in the Health and Community Services sectors. We empower individuals towards meaningful careers through our two key businesses:
Australian Learning Group (ALG) - VET provider for international students. Learn more about ALG.
Ikon Institute of Australia (Ikon) - HE provider for domestic and international students. Learn more about Ikon.
About You:
The Admissions Advisor (GSR Assessment) is responsible for efficient delivery of student admissions processes by overseeing a broad range of administrative duties related to the admission of international students into Ikon and ALG.
This role will actively collaborate with the International Student Recruitment team (Sales) team and ensure the delivery of exceptional service to our future students and education agent partners.
You will be working remotely, and other cities could be considered too.
Key Responsibilities
Assess student applications for VET and HE courses, including ensuring completeness, that requisite evidentiary documentation has been provided and is valid/genuine, and assessment of GSR to determine satisfaction of entry requirements specific to the application.
Review GSR in line with the Department’s guidelines and provide an outcome in a timely manner. Review relevant supporting documentation and its validity.
Deliver admissions processing in accordance with relevant internal policies (Ikon and ALG), business rules, and entry criteria in a fair, consistent, and timely manner
Issue conditional and unconditional Letters of Offer from the student management system and eCoEs from PRISMS, ensuring agreed turnaround timelines are met.
Arrange interviews for course applicants, either in person or via Zoom, as required to assess their eligibility to meet GSR.
Communicate with prospective and confirmed new students ahead of their course commencement.
Maintain accurate records in the student management system RTOM, Wisenet and PRISMS, ensuring recording/logging of student issues and diary notes and any other supporting documentation.
Ensure agents and future students have a high-quality experience in dealing with EDU. Regularly seek feedback on customer satisfaction level.
Provide feedback for continuous improvement.
Education, Experience, and Skills
Qualification
A completed Diploma qualification or higher preferred
Experience
At least 2 years of experience in a similar role within a CRICOS provider
Solid understanding and working knowledge of the relevant legislation and regulation concerning international student recruitment including the ESOS Act, ELICOS, RTO Standards and Higher Education Standards
Experience with PRISMS, Student Management System software (RTO Manager and Wisenet preferred) and CRM software (HubSpot preferred)
Experience with GSR Assessment
Ability to speak multiple languages
Ability to deliver exceptional customer service experience
Highly developed interpersonal skills
Excellent numeracy, oral and written communication skills
Ability to work both independently and collaboratively
Demonstrated commitment to compliance and quality assurance
Proactive work habits with a demonstrated eye for detail
Excellent IT literacy, particularly in Microsoft Office applications
Experience with student management software and customer service software
Proven ability to manage projects and to establish and work within strict timelines
Willingness to adapt to change and participate in continuous improvement initiatives
Why Join us?
A supportive team - When you work with us, you’re not just a team member—your part of a supportive community that lifts each other up, values every contribution, and thrives on mutual respect.
Career progression - Here, you’ll find an environment where your ideas matter, your growth is prioritized, and you’re empowered to do your best work—because when we succeed, we do it together
A positive and fun work environment- Work should be more than just a job—it should be an experience you enjoy!
Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things, and what’s better than breakfast?
Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field
Diversity & Inclusion - We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages.
Next steps
Please apply online or send your resume and a covering letter summarising your relevant skills and experience to
[email protected]
