Application Support Analyst

Full job description
Job description

Agency Department of Corporate and Digital Work unit Agency Business Systems-Human and

Development Shared Services

Job title Application Support Analyst Designation Administrative Officer 5

Job type Full time Duration Ongoing commencing 11/11/2024

Salary $88,2+7 - $+2,687 Location Darwin

Position number 12145 RTF 304083 Closing 10/0+/2024

Contact officer Janette Wray – Manager Applications on 08 8+24 4126 or Janette.Wray@nt.gov.au

About the agency https://dcdd.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=304083

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF

YOUR TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment

process or job, please discuss this with the contact officer. For more information about applying for this position and the

merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures

plans, go to the OCPE website.

Primary objective

The Application Support Analyst evaluates data, processes and methods used in Business Applications such as the Tenancy

Management System (TMS), identifies process and system improvements, and provides solutions to the client agency in a

timely and efficient manner, to assist in effective business decisions, particularly in the delivery of tenancy management

functions.

Context statement

The Housing Business Systems team provides support and advice to tenancy staff and contractors across all regions on the

effective use of business systems to support delivery of tenancy management services for all public housing tenants.

Key duties and responsibilities

1. Provide systems support, quality assurance and guidance for users of applications and systems.

2. User access management and regular security access audits of system users.

3. Analysis, identification, documentation and escalation of complex application issues.

4. Investigate and analyse data and business process to ensure data consistency is maintained throughout all business

systems.

5. Undertake systems integrity testing including documenting test scenarios and assisting in implementation activities.

6. Provide support in coordination of User Acceptance Testing of business application enhancements.

7. Assist with the creation, review and documentation of systems policies, processes and procedures.

Selection criteria

Essential

1. Good knowledge and understanding of Business Applications, management framework and development of life cycle

controls, including experience in access management and security audits, or the ability to acquire.

2. Experience in troubleshooting, problem solving, data analysis, documentation of solutions with attention to detail and a

high level of accuracy, and escalation of issues where required.

3. High level of interpersonal skills, exceptional customer service skills, with the ability to communicate effectively with

users, service providers, developers and subject matter experts in a customer focused and team environment.

4. Proven ability to work in a team and maintain integrity and confidentiality, as well as exercise initiative to support client

service delivery.

5. Ability to interact effectively with people of diverse cultures and respond to changes in client needs and expectations.

Desirable

1. Experience in working in a NTG or related context, including application of policies and procedures.

Further information

The recommended applicant will be required to undergo a criminal history check and provide a current Working with

Children Clearance prior to selection being confirmed. A criminal history will not exclude an applicant from this position

unless it is a relevant criminal history. When choosing to apply for this position, the applicant should consider the full

requirements of the position in aligning their work experience and capabilities to this role. Please refer to the Capability

Framework