Assistant Manager- Guest Service

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a dynamic and customer-focused Assistant Manager-Guest Service to join our team.In this role, you will play a crucial part in ensuring exceptional guest experiences and maintaining the highest standards of service in our hotel operations.
• Oversee and coordinate daily guest service operations, including front desk, reception, cashiering, reservations, and outlet services
• Train, mentor, and manage Guest Service Associates, fostering a collaborative and supportive team environment
• Implement and maintain efficient systems and procedures to enhance guest satisfaction and operational effectiveness
• Monitor and address guest feedback, resolving issues promptly and professionally
• Collaborate with other departments to ensure seamless guest experiences across all touchpoints
• Analyze performance metrics and guest satisfaction data to identify areas for improvement
• Assist in developing and implementing innovative guest service initiatives
• Handle VIP guests and special requests with utmost care and attention to detail

Qualifications
• Diploma in Tourism / Hospitality Management.
• Minimum 1 years of relevant experience in a similar capacity.
• Knowledge about both the departments Front Office and F&B service.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Good working knowledge of MS Excel, Word, & PowerPoint.

Additional Information
• Strong leadership, interpersonal and training skills.
• Good communication and customer contact skills.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally groomed at all times.