Assistant Manager - Novotel Wellington

Job description
Company Description

Novotel Wellington: Nestled in the heart of Wellington's CBD, offering 13+ spacious guest rooms with contemporary furnishings and stunning Harbour views. Ideal for family focused executives, business and leisure groups. Novotel’s contemporary boardroom offers providing a discreet and convenient location.

Job Description

Reporting to the Front Office Manager you will be responsible for the successful operation of the Hotel in the absence of the Front Office and General Manager. You will be responsible in ensuring a memorable and personalised service is delivered to each of our guests with a huge focus on driving loyalty sign-ups, and will be confident in handling guest complaints efficiently and effectively.

Managing the operations of the front desk you will be responsible for tasks such as check ins/outs, amenities, reporting, and responding to guest queries.

You will supervise and manage the front office team while on shift, and will be responsible for effective on-boarding and training ensuring there is continued support and development of the team. Most importantly you will effectively manage any emergency situations that arise within the Hotel, ensuring you follow Hotel procedures and processes.

This is a full-time position (40 hours per week) working on a rotating 7-day roster, with a wage of $31.20 per hour

Key Duties

Effective supervision of all guest arrivals and departures; ensuring guest service standards are maintained throughout the guest's stay.
Maintain visible management presence at the Front Desk and lobby
Resolve issues promptly and fairly, ensuring guest satisfaction.
Respond to and manage emergency situations effectively. Assume responsibilities as Chief Fire Warden, and primary First Aid officer as required.
Lead, train, and inspire the team, ensuring regular training and feedback is provided.
Promote and ensure strong communication of ALL (Accor Live Limitless) as a key loyalty benefits program.
Regular liaison with Engineering and Housekeeping departments, ensuring requests are completed quickly, focusing on guest needs as a priority.
Ensure the smooth and efficient running of the Hotel's operations in the absence of the Precinct General Manager/Senior Managers, maintaining a high level of customer service at all times

Qualifications

Exceptional communication skills both written, verbal and non-verbal.
You will be an organised individual with a high attention to detail who is also able to take initiative
Prior experience working with Opera cloud or a related system is preferred
Previous front office experience at a supervisory level is preferred
A current GM Certificate or the ability to obtain one (candidates must have an LCQ certificate and 3 months of supervisory experience at a licensed premises in NZ).
A first aid certificate is favourable.
NZ citizenship, permanent residency, or a current and valid work visa/permit. (immigration visa support or sponsorship is not available with this role)

Additional Information

About

At the Novotel Wellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
Daily staff meals are on us while you're on duty.
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Accor's Parental Leave Scheme: Supporting you in all stages of life.
Join in on staff celebrations and get recognised for your tenure.
Accor's refer-a-friend bonus
Uniform provided & laundered
Access to our Employee Assistance Program

Join us at Novotel Wellington, where your career journey is as exciting as the destination!

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS