Assistant Manager Operations| Content

About Factset

FactSet combines hundreds of databases into a single, powerful information system. It is a one-stop source for financial information and analytics for business analysts, portfolio managers, investment bankers/management firms and other financial professionals to analyze companies, portfolios, markets & economies. FactSet was formed in 1+78 and operates out of 64 locations worldwide. FactSet with over $1.5 billion in annual revenues is headquartered in Norwalk, Connecticut and employs nearly 10,000 people worldwide. Our operations extend within North America as well as Europe and the Pacific Rim. Since 1++6, the Company has been publicly traded on the New York Stock Exchange under the symbol FDS.

VALUES THAT DEFINE OUR CULTURE

We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe.

Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work.

Job Description

The Assistant Manager Operations handles and directs activities of assigned multiple and cross-cultural teams, multiple processes and is responsible for providing accurate and reliable quantitative financial market data to internal database and external clients based on financial industry source publications, financial reports and other resources. This function engages in people skills development, career progression and the overall administration for all team members.

30% Operations Management:

Responsible for ensuring that his/her team provides accurate and reliable content/financial and/or quantitative financial and non-financial market data to internal database and/or external clients based on various data sources, financial reports and resources. Incumbent may handle multiple collection or quality processes and/or markets. Ensures timeliness, accuracy and completeness of the coverage of their teams' collection and drive actions to continuously improve the same.

Timely, accurate, complete collection and update of data

30% People Management:

Manages performance evaluation metrics and formulates, executes, monitors and assesses motivation plans for enhanced employee morale and appropriate rewards systems.

Prepares capacity planning, manages shifts, overtime requirement and workload distribution.

Ensures to lookout for cross production within the department.

Improved motivation and continuous development of the core competencies of the team members resulting to better employee satisfaction and retention

Efficiently managing resources for productive results

20% Project Management and Process Improvement Initiatives:

Implements process improvement initiatives and projects and recommends product enhancements.

Observes the values and principles around Business Enterprise Agility and Digital Transformation in handling projects and process improvement initiatives.

Increased efficiency and effectiveness of collection and data quality with direct impact on business goals related to TACCU

Continuous improvement in our processes following the Agile and Digital Transformation principles.

10% Stakeholder Management:

Works with Senior management and respective stakeholders to build plans and improvement strategies for greater output.

Smooth execution of operational plans and business strategies

5% Workforce/Resource Management:

Hires appropriate candidates to fulfill resources requirement

New resource hiring for timely production delivery

5% Client Management (FactSet clients):

Manages client RPDs and query resolution.

Improved client satisfaction and retention.

Returning from break –

We are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career.

Diversity

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, ****** orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify