Associate | Customer Service |Chat Process| WFO

Company Description

Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry.

Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.


Job Description

Key Responsibilities:

Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings
Key Performance Indicators:

Handle all queries in a polite, professional manner
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
Educate customers on services and processes
Escalate any issues to the Team Leader
Achieve agreed KPIs and Objectives
Adhere strictly to shift schedules
Adhere to laid down internal policies, procedures and processes
Work collaboratively with the team

Qualifications
A Bachelor’s degree from any stream if a Fresher
Minimum HSC with a minimum 2 years of relevant experience
Passionate about customer care
Good typing skill
Fluent in written and spoken English
Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
Positive attitude
Able to work well under pressure and under minimum supervision
A fast learner who is able to work with set targets
Job Location: Andheri East

Additional Information
IT Asset provided
5 Days working
Paid leaves of 21 days
Annual Bonus
Referral hire Program
Team Outings
Education allowance (Training courses, Udemy, Coursera, etc.)
Night Shift Allowance
Overtime Payment