Associate Manager | Operations |amp| Strategy

About AppsForBharat (Sri Mandir App)

AppsForBharat, a series A funded faith-tech startup, is backed by India’s best venture capital investors including Peak XV partners (prev. Sequoia Capital), Elevation Capital, & BEENEXT. Our highly ambitious and audacious team comprises alumni from prestigious institutions like IITs & IIMs, with extensive experience in scaling high-growth startups. We're dedicated to developing mobile and web apps catering to the devotional and spiritual needs of 100s of millions of users across the globe.

Our flagship product, Sri Mandir, launched in November 2020, is the world’s largest app for Hindu devotees. It serves as a digital sanctuary for millions of devotees worldwide. Our mission is to enrich individuals' spiritual lives through innovative technology, offering seamless access to sacred pilgrims & rituals, divine teachings, and a vibrant community. The overwhelming user love motivates us as we aim to serve 100s of millions more in the coming years.

The devotion market is a $44B opportunity in India (growing at 10% CAGR), which is primarily offline and unorganized. Of the $44B, the temples drive GMV of ~$27B in temple offerings, services, and commerce. There are 2M+ temples in India - about 10k of these temples have a strong historical and cultural significance. Tourism to these religious places is a $10B opportunity. The Sri Mandir app is the world’s largest app for Hindu devotees and growing 20-25% month-on-month.

Learn more about AppsForBharat: Business World Article, Indian Silicon Valley Podcast

Try the Sri Mandir app: Android / iOS

Job Overview:

We are seeking a dynamic and experienced Associate Manager - Operations & Strategy to oversee and optimise our on-ground operations. This role is integral to ensuring the seamless execution of our services, maintaining quality, and managing the end-to-end delivery process. The ideal candidate will be a proactive leader with a strong background in operations management, team leadership, and strategic planning.

Key Responsibilities:

Operations Management:
• Oversee and manage daily on-ground operations to ensure the timely and proper fulfilment of services.
• Develop and implement Standard Operating Procedures (SOPs) to streamline operations and maintain quality standards.
• Ensure strict adherence to quality control measures during the fulfilment process.
• Monitor and optimise video delivery turnaround time (TAT).

Team Leadership:
• Lead and manage the on-ground hub team, providing guidance and support to ensure smooth operations.
• Develop and deliver training programs for on-ground associates and pandits, ensuring they are well-equipped to meet operational standards.
• Foster a positive team environment, encouraging collaboration and continuous improvement.

Strategic Planning:
• Develop and implement strategies for resource planning to ensure efficient day-to-day operations.
• Identify areas for process improvement and create solutions to enhance operational efficiency.
• Collaborate with cross-functional teams to align operations with overall business objectives.

Delivery Operations:
• Oversee the prasad delivery operations, ensuring timely and accurate deliveries.
• Implement best practices in delivery operations to enhance customer satisfaction and operational efficiency.

Required Skills & Qualifications:
• Proven experience in managing and optimising operational processes, with a focus on service delivery.
• Strong analytical skills to assess operational data and make data-driven decisions.