Audit Typing Concierge 2IC

We are currently seeking an enthusiastic full-time Audit Typing Concierge Team Member to step up as the Second In-Charge on 12-month secondment opportunity with potential for permanency. This position is central to the achievement of service level agreements in ensuring excellence in patient care and referrer outcomes. This position is a work from home opportunity, enabling you to work from anywhere in Australia!

Successful Candidates Will Have

High speed internet connection
Private, dedicated workspace/office to maintain patient privacy
A strong customer service focus and demonstrate compassionate care towards patients
Medical typist experience in a healthcare environment (preferably within diagnostic imaging) - bonus but not essential
Demonstrated experience in successfully managing patient and referrer queries, complaints, and grievances
Ability to manage time effectively and meet competing deadlines
Proven competence in managing the interactive relationship with patients, ensuring that privacy, dignity and confidentiality are always maintained
Sound computer literacy skills, including Microsoft Office, Word, and Excel skills.
Demonstrated ability to maintain a high level of attention to detail
Willingness to travel to other Qscan locations as required
Basic understanding of HIC legislation including the Medicare Benefits and Qscan Billing schedules
Experience in Karisma or an alternate Radiology Information System is highly desirable
Administrative and/or Medical Terminology qualifications - preferred but not essential

Core duties include:

Complete daily auditing as directed by the Auditing & Typing Team Leader in accordance with appropriate processes
Work with sites to amend patient request errors as required
Provide feedback to the Auditing & Typing Team Leader regarding areas of improvement for dissemination to the respective sites for follow up
Engage in mentoring and coaching other customer service teams as requested
Build and maintain strong relationships with management, radiologists, onsite staff, and other team members
Template building with PS1 for sites & Radiologists
Provide concierge support to Radiologists, Frontline Reception, Call Centre Staff and Clinical Technicians
Assist with workflow within Intelligent Workflow Orchestrator (IWO)
Train and on-board new Radiologists with VR using IWO (Clario + PS1), which may include travel and follow-up support
Template building within PS1 for sites and Radiologists

If this position interests you, please apply by COB Friday 18th October 2024 with your resumé and cover letter to express your interest.