Bilingual Consumer Lending Sales Specialist

Job highlights
Identified by Google from the original job post
Qualifications
Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience
Sales and/or customer service experience required, or equivalent experience
Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing…
Benefits
Competitive Wages
Health/Life Benefits
Health Savings Account plus Employer Seed
401(k) Savings Plan with Company Match
3 Weeks of Paid Parental Leave
11 Company Paid Holidays
Paid Time Off including Volunteer Time
Vacation Carryover
Tuition Reimbursement
Work-Life Balance
Business Casual Environment
Rewards & Recognition Program
Employee Assistance Program
Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks (for those working onsite or hybrid)
Responsibilities
The Consumer Lending Sales Specialist (CLSS) position is a performance-based, hands-on, customer-focused role that is responsible for delivering results related to individual and branch sales goals as well as customer expectations
Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices
This position is responsible for performing an active role in meeting all performance goals and metrics for the center as defined by management
In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition
This position is responsible for developing, assisting, and participating in all marketing and collection efforts, both internally and externally
Customer Service, Sales, Marketing & Customer Acquisition: Actively assist in meeting the center’s performance metrics as defined by management
Utilize sales tools to provide an exceptional customer experience and employ sales and marketing techniques inside and outside of the branch to ensure the branch is the customer acquisition engine that drives new customer growth into storefront and online channels
Be responsible for day-to-day servicing of an ever-growing consumer loan portfolio
Present financial solutions based on customer needs that meet their goals
Develop new relationships and maintain existing relationships while working with customers throughout the loan process and loan life cycle
Educate customers on the terms and conditions of their loans to ensure a clear understanding of the products they have selected
Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, core values, and our company’s purpose
Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required
Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management’s expectations related to center performance
Adhere to the Company’s policies, procedures, Creed, and to all applicable state and federal regulations
Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards
Enter customer and transaction information accurately into the point of sales system and create and maintain accurate customer files with all required documentation
Perform and document collection calls, field visits, and any other approved collection activities
Complete other duties as assigned
Job description
Position: Bilingual Consumer Lending Sales Specialist - Full Time

Address
: 3000 Dunn Avenue, Unit #66, Jacksonville, Florida, United States-32218

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1++7, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefront locations and online lending.

Providing services in over 23 states, Purpose Financial employs over 2,500 team members.

At Purpose Financial, we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

We offer:
• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• 3 Weeks of Paid Parental Leave
• 11 Company Paid Holidays
• Paid Time Off including Volunteer Time
• Vacation Carryover
• Tuition Reimbursement
• Work-Life Balance
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks (for those working onsite or hybrid)

To learn more about Purpose Financial, visit Purpose Financial Website.

Position Summary

The Consumer Lending Sales Specialist (CLSS) position is a performance-based, hands-on, customer-focused role that is responsible for delivering results related to individual and branch sales goals as well as customer expectations. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible for performing an active role in meeting all performance goals and metrics for the center as defined by management.

In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition. This position is responsible for developing, assisting, and participating in all marketing and collection efforts, both internally and externally.

Job Responsibilities

Customer Service, Sales, Marketing & Customer Acquisition: Actively assist in meeting the center’s performance metrics as defined by management. Utilize sales tools to provide an exceptional customer experience and employ sales and marketing techniques inside and outside of the branch to ensure the branch is the customer acquisition engine that drives new customer growth into storefront and online channels. Be responsible for day-to-day servicing of an ever-growing consumer loan portfolio.

Present financial solutions based on customer needs that meet their goals. Develop new relationships and maintain existing relationships while working with customers throughout the loan process and loan life cycle. Educate customers on the terms and conditions of their loans to ensure a clear understanding of the products they have selected. Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, core values, and our company’s purpose.

Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.

Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management’s expectations related to center performance. Adhere to the Company’s policies, procedures, Creed, and to all applicable state and federal regulations. Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system and create and maintain accurate customer files with all required documentation.

Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.

Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.

Education Required: High School Diploma or equivalent required; some college preferred.

Experience

Required:

Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.

Knowledge

Required:

Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing…