Bilingual Field Claims Investigator/Claim Recovery Agent (Subrogation Adjuster) – Contract

Phoenix Loss Control (“Phoenix” or “PLC”) is a U.S.-based business services provider in the cable, telecom, and utilities sector. PLC’s core service is outside plant damage investigation, recovery, and prevention. We help our clients recover the costs of third-party damage to their infrastructure, such as underground fiber optic or gas lines. PLC currently employs over 120 people, servicing some of the largest cable and telecoms operators across the country (Comcast, Spectrum, AT&T, and Google, to name a few). Phoenix is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth.


POSITION SUMMARY

Outside Plant Damage (OPD) costs our clients over 30 million USD / 43 million CAD annually. Field investigation includes collecting, accessing, and reporting these damages. Each day and every investigation is different. We need inquisitive, self-driven individuals who are comfortable rolling up their sleeves and working in a constantly changing, dynamic environment. Claim recovery includes reviewing information on a damage, determining the liable party, invoicing the responsible party, and pursuing recovery of the repair costs. Bilingual in French and English required for internal/external business communications.


Field Investigation Duties

Conduct on-site field investigations
Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costing estimates
Develop and maintain comprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility service lines
Remain prepared and willing to respond to damage calls within a timely manner
Complete damage investigations within 7 days and then work with and support our claims managers to complete the investigation and begin the recovery process
Respond to damages same day if received during business hours (if not, first response following day)
Accurately record all time, mileage, and other associated specific items

Claim Recovery Duties

Review and analyze claim information, identify liable party, and take action to move claims toward successful resolution
Gather costing and prepare invoices for select clients
Correspond with Liable Party/Insurance Carrier both verbally and in writing
Negotiate settlements
Resolve conflicts and escalate urgent issues

Required Skills and Capabilities

Strong computer skills and knowledge of Microsoft Office
Proven ability to operate independently and prioritize while adhering to timelines
Adaptability, logical thinking and conscientiousness
Exceptional attention to detail and strong written and verbal communication skills
Strong conflict resolution and negotiation skills
Strong and objective analytical skills
Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, and possible damagers
Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases and portals
Phone line dedicated to work contacts, and smartphone to gather photos, videos, and other information while conducting investigations
Valid driver’s license, current insurance, and reliable vehicle with ability to respond to damages at any time
Safety vest, work boots, and hard-hat
Bilingual in French and English required

Preferred Qualifications and Skills

Current or previous telecommunication, utility, or billing experience
Knowledge of underground utility locating procedures and systems
Investigation, inspection, or claims/field adjusting
Criminal justice, legal, or military training work experience
Remote location determined at discretion of manager

This is an independent contractor position. There are no benefits offered with this position.