Job Description
Job Profile
Your daily routine job is to generate leads from various quality sources, analyse them and communicate with the potential leads and customers through various channels using sophisticated tools. Nurture and convert the leads. Help and guide the customers. Convert them, do up-selling, do cross-selling and develop new business opportunity for the organisation and overall achieve monthly sales target and hence increase revenue of the organization contributing to the overall mission of the company.
Responsibilities:
Strong hold in Digital Marketing to generate quality traffic and leads using Organic methods like SEO, Link Building, SMM, Email Marketing, Content Marketing and Paid methods like PPC Paid Ads, Blogger OutReach, Affiliate Marketing ...etc.
Handle leads (sales) & customers (support) and able to do technical discussion over call (Skype, Mobile, Google Meet etc.) and in writing (Email, chat) and convert them into customers.
Research and Analysis (Customers Profiling, Buyer Persona, Customer Cycle ...etc)
Create, Update, Manage Helpdesk customer support articles.
Create and manage self-help tours of various features for customer easy on board (via Intercom)
Convert leads on email, call, skype, FB Messenger, Intercom etc.
Proactively reach out to new or potential customers as Account Manager and help them in onboarding and customer success
Pre-Sale support, post sale support
Help customer with services, pricing, quote, technical ...etc things.
Devise and execute a successful business development strategy in line with the Company plans
Win new business and achieve agreed revenue and margin targets
Generate high quality leads that result in winning new projects and accounts
Develop new business relationships with top advertising, App development, Web Development and marketing agencies.
Write compelling business proposals
Pitch business proposals to clients, negotiate and close sales
Successfully manage the sales process from lead generation to conversion
Attend appropriate events and conferences, acting as the perfect agency ambassador while networking
Proactively reach out to new or potential customers as account manager and help them in on boarding.
Requirements:
5+ years of related work experience at a high-performing technology company or management consulting; enterprise experience strongly preferred.
Have a minimum of 3 years of experience in winning new business for agencies in the digital sector and dealing with high profile clients.
Advanced analytical skills (including data modeling) and business insight
Experience dealing with unstructured business issues and successfully leading teams to resolve these issues
Ability to build clear and concise presentations, and communicate effectively with managers and executives
Strong task and project management skills
Must be confidant in handling foreign clients on call.
BA/BS degree from a credible university. MBA a plus. Have completed at least Bachelor’s Degree or MBA with digital marketing background
Have a proven track record of selling digital services to leading brands and corporate organizations.
Have a strong network of contacts which you will use to develop new business opportunities and to establish business relationships with top advertising and marketing agencies
Have a great understanding of App promotion and Marketing, ASO, SEO, SMM, Email Marketing and how they can benefit clients
Be experienced in all stages of the sales process from lead generation to conversion
Keep up-to-date and maintain a strong knowledge on all things.
Have great proposal writing, speaking, presentation and pitching skills
Be a motivated and focused individual with great organizational and interpersonal skills
Skill Sets
Search Engine Optimization (SEO)
Social Media Marketing (SMM)
Digital Marketing
Email Marketing
English Proficiency (Spoken)
Facebook Marketing
LinkedIn Marketing
Instgram Marketing
Quora Marketing
Search Engine Marketing
Sound Interpersonal Skill
PPC Paid Advertising
Client Acquisition
Sales & Support
Skype/Call Support
Lead Generation
Account Manager
Writing Self-Help Articles (how-to, getting started articles...etc)
Tool Sets
Client Business Messenger: Intercom, Crisp Chat
Ticket Management: Zendesk
Lead Management: HubSpot
Device OS: Windows, Android, iOS
Client Communication: Skype, Zoho Mail, GMail
Task Management: Asana, ClickUp
Team Cloud: GDrive, OneDrive, GKeep
Team Communication: Slack, Microsoft Teams
Team Meeting: GMeet, Skype
Bonus points:
MBA degree is an additional advantage.
Decent certifications from reputed company / agency in related fields.
Good experience of working with international clients.
TheSmartWare™ is where work happens. It connects you with the people and apps you work with every day, no matter where you are or what you do. We believe everyone deserves to work in a welcoming, respectful, and empathetic culture. We live by our values and hire accordingly.
Launched in February 2014, TheSmartWare™ is the fastest growing business application ever and is used by thousands of teams and millions of users every day. We currently have 2 offices in India, at New Delhi and Noida.
Ensuring a diverse and inclusive workplace where we learn from each other is core to TheSmartWare™'s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come do the best work of your life here at TheSmartWare™
