Call Center Team Lead
- Category: Operations Executive Jobs
- Location: Udaipur, Rajasthan
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 22K to 31K
- Published on: 2025/09/20
1.1 To ensure team meets & exceeds the KPIs targets within stipulated time frame.
1.2 To manage shrinkage and attrition and Absenteeism.
1.3 To ensure agents is following policies, processes and organization standard.
1.4 To identify and work with low performing agents to improve their performance.
1.5 Setting priorities and working with agents for grooming and skill development.
1.6 Keeping track of performance of team and preparing strategies for low performer agents.
1.7 Grooming & Motivation to share regular feedback with Team for their skill & personality development.
1.8 To identify Individual interest and coach/groom them for next level.
1.+ Ensure to create professional environment within the team.
1.10 Prepare and present weekly performance review.
1.11 To Share performance report with team.
1.12 Support team by answering their queries.
1.13 Report any live/real time issues immediately to Manager which is related to process.
Desired Candidate Profile ;-
Any Graduate or Post Graduate having 3 to 5 Years of experience in Customer Care Department as Team leader.
Salary :-
Upto 28k
Related jobs
-
Junior Business Development Executive
Job Description The Junior Business Development Executive is responsible for generating leads, advancing the sales process, assisting in closing new businesses. The BDE will conduct research to identify leads and reach business targets through teleph...
-
Associate Director of Sales
Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Associate Director of Sales is respons...
-
Operation Executive
Responsible For Managing Day To Day Operations, Checking And Updating Targets. Handling Collection Team And Charge Of Jaipur Location. Collection Experience Require, Client Handling. More Than 2 Years Experience Compulsory. | Skills Needed : Computer...