Call Centre Agent

We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.

https://www.sgfleet.com/au/about-us/careers

SOME OF OUR PERKS INCLUDE
Recharge and relax with up to four extra days of leave each year. We call them Wellness days
We offer industry leading 20 weeks paid parental leave
Save plenty with vehicle salary packaging
Monetary service milestone awards
Recruitment referral bonus
Discounted mobility products and services
Career progression opportunities (over 25% of our vacancies get filled internally!)
Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
Two paid volunteer days each year to give back to causes that matter to you
Health and wellbeing support including a subsidy and an innovative Employee Assistance Program
ABOUT THE ROLE…

This position is responsible for answering all general enquiries from Novated Drivers in relation to existing novated leases received via the queue or email, in a timely and accurate manner. This includes liaising with internal departments and external customers to provide an effective resolution to customer queries.

TASKS AND RESPONSIBILITIES…

The major responsibilities of this position include but are not limited to:
Thoroughly and efficiently respond to novated drivers phone and email enquiries to ensure that the customer has received accurate and timely resolutions to their enquiry
Maintain excellent systems notes that are accurate, complete and timely. Update Fleet Management systems with detailed actions, comments, and communication as per company policy and procedure
Ability to retain a high level of technical information to respond accurately to complex customer enquiries
Process customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customer
Take ownership of personal development and customer service core competencies
Work effectively with the team to ensure excellent customer experience, adherence to all KPIs and support the improvement of the Customer's satisfaction levels
SKILLS AND EXPERIENCE…
Previous experience in a customer service inbound call center
Good communication skills both written and verbal, ability to communicate at all levels
Ability to resolve problems through to complete resolution in a timely, effective manner
Strong organisational and prioritisation skills
WHAT'S NEXT

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.
We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.