Casual Service Desk Technician

Corporate Services | Technology | Sydney

Casual position, must be available to work in our Sydney office at least 4 days per week
Learning and career development programs for all roles and levels
Free daily breakfast, office drinks and social events
Genuine commitment to health and wellbeing, pro bono and community, and diversity and inclusion across our firm
Learn more about what Hall & Wilcox can offer you: bit.ly/HWbenefits

About the role and team

We have an opportunity for a Service Desk Technician to join our Technology - Service Desk team on a casual basis, to be based in our Sydney office. This role is responsible for providing systems support nationally and desktop support for the Sydney office.

The HW Service Desk team consists of nine people and forms part of the broader national Technology team which is structured across infrastructure, development, application support, information security and service desk.

In this role, you will be responsible for:

assisting with the rollout of new Microsoft Windows 11;
responding to user inquiries;
the provision of support across a range of hardware and software;
ensuring all user requests are logged in the service desk system;
imaging laptops;
identifying and escalating problems/issues which require additional expertise;
coordinating the timely provision of service desk support services;
communicating to users as to the progress of their inquiries from receipt to closure of the call;
advising users about service desk and operational support facilities and procedures;
identifying and advising Service Delivery Manager/IT Manager of recurrent user inquiries;
updating and maintaining the call-log to ensure accurate recording of all calls received; and
encouraging user feedback.
About you

You will ideally have the following skills and experience:

experience working in a customer service role;
working towards a degree or diploma in IT related field;
strong attention to detail;
strong organisational skills;
excellent customer service skills;
excellent verbal and written communication skills;
self-motivated, decisive, with the ability to adapt to change and competing demands; and
the ability to work well independently as well as productively within a team.
About us

Hall & Wilcox is a leading independent Australian law firm. We deliver outstanding legal services to corporate, public sector and private clients, both Australian-based and those offshore doing business in Australia. Our purpose is to enable our clients, our people and our communities to thrive.

Hear from our people about what it’s like to work at HW: bit.ly/HWpeople

Some of our recent awards and citations include:

Best Australian Law Firm (>$200m revenue) at the 2025 Client Choice Awards
Ranked seventh in the Lawyers Weekly Top 25 Attraction Firms for 2024 and 2025
Law Firm of the Year at the 2023 Lawyers Weekly Australian Law Awards
Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality (EOCGE) citation holder since 2018
We are known for having a great culture that is warm and welcoming, progressive, inclusive and supportive, and that is underpinned by our enduring values - known as Hallmarks.

We are also renowned for our Smarter Law approach. Smarter Law means we look beyond the status quo to think differently and find solutions. Smarter Law includes enabling technology, challenging business models, innovative pricing and creative resourcing.

We are a firm of the future. We offer our people interesting and challenging work, and access to great clients. To learn more about HW visit our website.

Apply now

Let’s connect. Click apply to submit your application.

At Hall & Wilcox, we are committed to creating and maintaining a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage applications from candidates of all cultural backgrounds (including First Nations), age, abilities, ****** orientation and gender identities.

We are also committed to supporting candidates with disability so that every candidate is offered a fair, equitable and supportive recruitment experience. If you require any adjustments or support to complete your application, or if you have any questions, please contact Kim Chalmers, Senior Talent Acquisition Advisor, at kim.chalmers@hallandwilcox.com.au for a confidential discussion.

This vacancy is being managed directly by the HW Talent Acquisition / People & Culture team. We will contact our preferred agency partners should we require any assistance.

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