Casual Telephone Operator

Are you a friendly, customer-oriented individual with excellent communication skills? Do you enjoy working in a dynamic and fast-paced environment? Look no further! We have an exciting opportunity for a Casual Customer Service Operator to join our team. This position offers the opportunity for full-time hours from 8:30 am to 4:30 pm, Monday through Friday, with time off over the school holidays and a 6-week closure during the Christmas period.

Company Description:

The School Photographer is a leading provider of school photos, with a commitment to exceptional customer service, we go above and beyond to ensure our customers' satisfaction.

Responsibilities:

Handle inbound and outbound phone calls & emails with professionalism and courtesy.
Provide accurate information and assistance to customers regarding our products/services.
Address customer inquiries, complaints, and requests promptly and effectively.
Collaborate with team members to resolve customer issues and provide timely solutions.
Follow company guidelines and protocols to ensure consistent service quality.
Requirements:

A Working with Children Check (WWCC) or a willingness to obtain one.
Previous experience in customer service or phone operator roles is preferred.
Excellent verbal communication skills.
Strong problem-solving abilities and the ability to think quickly on your feet.
Exceptional customer service skills with a friendly and empathetic approach.
Ability to work independently as well as part of a team.
Proficient computer skills.
Benefits:

Competitive hourly rate.
A consistent schedule.
Opportunity to work in a supportive and collaborative team environment.
Positive work culture.
Employee discounts on our products/services.
How to Apply:

If you are enthusiastic about delivering exceptional customer service and possess the necessary skills to excel as a Casual Telephone Customer Service Operator, we would love to hear from you! Please submit your resume and a brief cover letter highlighting your relevant experience to stuart@theschoolphotographer.com.au. We appreciate all applications, but only shortlisted candidates will be contacted for an interview.

Application Deadline:

Please submit your application by 13th September, 2024