Collections Officer

AMAL Asset Management is looking for a skilled and detail-oriented Collections Officer to join our team full-time. In this role, you will play a key part in maintaining the financial health of our diverse portfolio, which includes everything from innovative startups to major global financial institutions.



Duties & responsibilities:

Monitor and manage assigned accounts to identify overdue payments and assess the reasons for non-payment.
Establish and maintain contact with clients via phone, email, and written correspondence to negotiate repayment plans or settlements.
Initiate and follow up on collection efforts, ensuring timely recovery of outstanding balances.
Record details of communications and actions taken with clients in the company’s CRM system.
Work with clients to establish feasible repayment arrangements, providing options that balance company requirements and client circumstances.
Offer solutions to resolve payment issues while maintaining a professional and empathetic approach.
Ensure all collections activities comply with relevant laws and regulations.
Maintain accurate records of all transactions, communications, and agreements.
Other tasks as assigned by your Team Leader, or Head of Servicing


Experience & attributes:

2+ years’ experience as a collections officer or related role strongly preferred
Experience in customer service or a call centre environment is an advantage.
Strong communication and negotiation skills, with the ability to handle difficult conversations tactfully. Well-developed problem solving and critical thinking skills.
Excellent attention to detail.
Above average communication skills – written and verbal.
Intermediate Excel, Word, and Outlook skills.
Demonstrated ability to handle sensitive information with confidentiality and professionalism. Ability to work unsupervised, self-motivated, and self-sufficient.
Able to meet targets and deadlines.


Benefits on offer:

Attractive salary & super
Annual performance-based bonus
Flexible hours
Hybrid work arrangements, minimum 3 days in office per week


About us:

Established in 1++4, the AMAL Group stands out as the sole integrated provider of Loan Servicing, Corporate Trust, and Agency Services in the region, overseeing over $A16 billion of funds in Australia and New Zealand. We serve a diverse clientele, ranging from startups to major global financial institutions, offering tailored solutions for various receivable types, including mortgages, consumer loans, and leasing. With a focus on efficiency and cost-effectiveness, AMAL prioritises well-designed operating policies, best practice controls, and continuous technological advancements to ensure optimal servicing for our clients.

Join us today – click the Apply button and send us a copy of your current resume highlighting your experience. We look forward to bringing you on board!