Classroom and Event Support Specialist |+1+6+BR|

University Job Title

Classroom and Event Support Specialist

Bargaining Unit

L34 - Local 34 (Yale Union Group)

Time Type

Full time

Duration Type

Regular

Compensation Grade

Labor Grade D

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

Computing and Information Systems

Total # of hours to be worked:

37.5

Work Days/Hours (Other Than Standard)

Monday-Friday, 8am-4:30pm.

Work Week

Standard (M-F equal number of hours per day)

Work Location

Central Campus

Worksite Address

165 Whitney Avenue

New Haven, CT 06511

Work Model

On-site

Position Focus

The Classroom and Event Support Specialist is responsible for ensuring that all classroom equipment is in place and the rooms are ready for their planned use. Provide an extremely high level of support to faculty in the classroom and provide front of house support for events. This position reports to the Director of Media Services Delivery.

Schedule is Monday-Friday, 8am-4:30pm.
• Provide high-level media services support to faculty, staff and students in all classroom and event spaces.
• Assist with events and conferences as front of house support, including assisting with presentation materials, microphone setups, etc.
• Assist faculty, staff and students with translation equipment for classes, events and conferences that require translation. Event duration can run several weeks and requires working closely with event organizer to manage all media related tasks.
• Keep detailed log of classroom event activities as directed.
• Responsible for daily inspections of classroom and event spaces to ensure all systems are operating properly, equipment is in proper place, and any items missing are replaced.
• Identify and troubleshoot complex media systems for classrooms and all event spaces.
• Train and assist faculty, students, and staff with classroom technology and portable equipment use.
• Assist Media Control Center and Studio as directed.
• Assist with in-class presentation issues. Setup, operate, and troubleshoot audiovisual equipment such as portable PA, microphones, and cameras.
• Assist with general maintenance of various AV systems in the school, e.g., regularly updating classroom computers and function room equipment. Assist in the Media Control Center and Studio as directed.
• On call duties as assigned.
• Perform other duties as assigned.

Dept/Section URL

http://som.yale.edu/about/careers

Essential Duties
• Provide high-level media services support to faculty, staff and students in all classroom and event spaces. 2. Assist with events and conferences as front of house support, including assisting with presentation materials, mike setups, etc. 3. Assist faculty, staff and students with translation equipment for classes, events and conferences that require translation. 4. Keep detailed log of classroom event activities as directed. 5. Responsible for daily inspections of classroom and event spaces to ensure all systems are operating properly, equipment is in proper place, and any items missing are replaced. 6. Identify and troubleshoot complex media systems for classrooms and all event spaces. 7. Train and assist faculty, students, and staff with classroom technology and portable equipment use. 8. Assist with in-class presentation issues. +. Setup, operate, and troubleshoot audiovisual equipment such as portable PA, mikes, and cameras. 10. Assist with general maintenance of various AV systems in the school such as changing projector lamps. 11. Provide assistance in the Media Control Center and Studio as directed. 12. On call duties as assigned13. Perform others duties as assigned.

Required Education And Experience

Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of education and related experience.

Required Skill/Ability 1

Demonstrated experience working with and maintaining projectors and other AV equipment, experience with Crestron equipment, and with lavaliere microphones. Baseline understanding of computing infrastructure and network topology.

Required Skill/Ability 2

Proficient with Mac and PC. Experience working with PowerPoint. Well-developed oral, written communication and problem-solving skills. High attention to detail.

Required Skill/Ability 3

A team player that works well with other members of the staff. Must wear Media Services shirt (tucked in) or vest as directed by manager. Ability to move equipment up to 50 lb.

Required Skill/Ability 4

Ability to work Monday-Friday, 8am- 4:30pm. Ability to work variable schedule based on operation needs is required, including evenings, weekends and occasionally with short notice. Morning shifts can start at 4:00am; later shifts can run until midnight.

Required Skill/Ability 5

Ability to work under pressure and manage projects and priorities in a highly complex, dynamic environment with high level communication and customer service skills.

Preferred Education, Experience And Skills

Demonstrated experience as camera operator and working with various video conferencing technologies.

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Drug Screen

No

Health Screening

No

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, ****** orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus