Client Advisor - Bicester

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Sales
Languages

English
 
Job details
Here’s how the job details align with your profile.
Job type

Permanent

Full-time
 
Location
Bicester
 
Full job description
Position
The Client Advisor is a professional figure in the sales of luxury goods and puts his/her talent at the Company service and for the satisfaction and loyalty of every customer. He/she cooperates with the team in order to reach the qualitative and quantitative goals set in his/her department and in the store. The client advisor represents the Company with clients.

Job responsibilities
The Client Advisor operates in the store, with the aim of achieving the highest customer satisfaction. He/she cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level.

Sales

Is responsible for the sales process following the Company standards (“Loro Piana Selling Ceremony”)
Provides and maintains a high level of customer service
Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation
Takes part in the store and department meeting
Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
Constantly maintains a tidy working place according to the Company guidelines
Client Management and CRM

Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
Manages claims with the supervisor support
Turns every touch point with customers into a positive situations, always promoting Brand image
Communicates to the Management the collected information regarding clients
Executes the follow up of clients’ requests
Product

Participates to all the product presentations (of all the product categories) done in the store
Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store
Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store
Visual

Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance
Displays the products according to the established procedures
Stock

Is always updated on the store stock in order to optimize sales
Participates to end of the year, sector and rotation inventory for each product category
Thefts and losses

Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving
Swiftly points out to his supervisor if something is missing
Profile
Relevant work experience as Client Advisor in a luxury boutique
Aligned with the Brand identity and detail oriented
Passion and high motivation for Loro Piana products and Brand
Excellent interpersonal, teamworking and problem solving skills
Good stress management, flexibility and adaptability
Fluent English, both spoken and written; other languages are a plus
LORO PIANA
MAISON
Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1+24, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1+41, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1+70s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.