Client Coordinator Mylestones Employment

Job description

At Mylestones, we empower thousands of individuals with disabilities to unlock their potential and find fulfilling employment. We are on the lookout for a passionate Client Coordinator to join our dynamic team in Cairns.


Position Purpose:


In this role you’ll oversee a caseload of program participants and collaborate with a team of employment services staff to assist our client’s journey from intake to employment.


The client coordinator, takes ownership of the participants journey to employment, working with colleagues to execute against the tailored action plan.


You’ll work within a structured team, including marketers, support officers and caseload contract officers, to deliver a life-changing outcome for the participant.


Why You'll Love This Role:



Make a Difference: Use your skills to create real change and support individuals with disabilities in achieving their career goals.

Engaging Work Environment: Thrive in a KPI-driven environment where your success directly impacts our clients’ lives.

Supportive Team: Join a values-based organisation committed to delivering high-quality outcomes and fostering a collaborative culture.


What You'll Do:



Create Opportunities: Develop and implement effective action plans to create meaningful pathways towards stable job opportunities for people living with a disability.

Empower Our Clients: Inspire, coach, and support individuals with disabilities to reach their employment goals.

Build Relationships: Cultivate strong partnerships with local businesses, community organisations and industry partners to provide not only staffing solutions but foster long term relationships.

Collaborate: Work independently while also being an integral part of our supportive team to develop, document, and implement high quality marketing and capacity building strategies, utilising action plans, to gain an understanding of job requirements through task analysis.

Support: Working with your team, you’ll plan appropriate employment supports for participants and seek feedback to ensure supports are in line with participants individual needs.

Document: You will ensure up to date and accurate files and records are maintained, complete all relevant documentation as required and ensure confidentiality of information, in line with CPL, contractual and legislative guidelines.


As an established values-based organisation, we are committed to high quality outcomes for our clients. It is a great time to join us!


Selection criteria includes:



Supervisory or Team Leader Experience (desired).

Demonstrated experience in case management and action planning, preferably within the disability sector.

'Can do' attitude and ability to thrive in a dynamic fun environment!

Experience and knowledge with Mental Health would be advantageous.

Drive and energy to achieve quality outcomes.

Great communication and interpersonal skills.

Ability to consult, negotiate, delegate and problem solve.

Ability to build key partnerships with businesses in the local community.

A valid C class driving license.

Blue card and NDIS Worker Screening Clearance to start (we can help).


Please review the attached position description for a full list of responsibilities and selection criteria.


Why would I choose Mylestones?


When you join our team, you can benefit from the following:



Tax-Free Savings: Increase your take-home pay by packaging up to $15,+00 of your annual salary tax-free, including vehicle sacrifice options.

Entertainment Expenses: Use up to $2,650 of your pre-tax income for entertainment expenses, such as meals and holiday accommodation.

Grow Your Career, Your Way: We're committed to your professional development. Share your ideas, challenge the status quo, and collaborate with our team. Together, we'll create a dynamic and inspiring work environment where your contributions are valued.

Take Care of Yourself and Your Community: We understand the importance of well-being. That's why we offer generous leave benefits, including annual leave, personal leave, compassionate leave,