Client Engagement Manager |Recruitment Agencies|

Company Description

Messly are looking for an experienced and ambitious recruiter to help our growing business launch in Australia.

About Messly

Messly helps doctors find short-term 'locum' work on their terms, by connecting them through our app with medical recruitment agencies who can offer them their perfect job.

Our service allow doctors to 'compare the market' to see who the best agencies are for them and secure work quickly and easily.

For recruitment agencies, we give them a pipeline of vetted candidates and a fast and easy way to build relationships with them and onboard them.

We launched in the UK in 2017, by two school friends Chris and Abrar. Abrar is a former doctor and looks after all the product and technology, whilst Chris takes care of the business side.

We have become the number one way UK doctors find locum work. We’ve helped 20,000 doctors find locum work, work with all 30 of the best recruitment agencies in the UK and been acquired by the world’s largest network of doctors.

We are launching our service in Australia in early 2024, and are now hiring the initial team to run the launch.

Check out our website here and read what our customers say about us here.

Job Description

You will be responsible for helping recruitment agencies get the most from Messly, supporting them from the sales process through their lifecycle as a customer.

Using your recruitment background, you will become a trusted advisor to our clients, building close relationships

Specifically, Your Role Will Focus On

Onboarding and Training: Train new recruiters how to use Messly, giving product demos and tutorials. You’ll become an expert in Messly, with an in-depth knowledge of the product features and capabilities, coaching them on how to utilise the product fully. When we release new features, you’ll help coach them on how to use these.

Regular Check-ins: Offer regular status meetings with customers to understand their needs and gather feedback. We are proactive in reaching out to clients, not waiting for them to report issues. If clients are having issues, or we notice that they’re not using the product property, you would work to fix these issues.

Account Reviews: Use our data dashboards to understand if Messly is being used to its full potential, and suggest ways for agencies to get more value from us. Where issues are identified, we will create action plans to help solve these.

Process Development: You’ll own the processes and documentation around your role, and ensure these are continually maintained.

In Addition, You Will Help With

Sales support: Supporting the CEO through the sales process, including outreach to potential agencies, and follow-ups through the sales process.

Feedback: Share feedback from agencies with the product team, and contribute ideas for how to improve our service based on their feedback and the data you can see.

Ops: You will manage and run occasional operational processes, such as generating reporting and customer reporting, working with our ops team.

A Typical Day

Messly is small, fast-growing company so each day is different. But if they was a ‘typical\ day, it might include: