Client Service Associate

Location: Yarra Falls, Melbourne (Hybrid)



This is a hybrid position-based in our Yarra Falls location. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

We have an excellent opportunity for a Client Service Associate to join our Awards and Vesting team, based in our Yarra Falls office. If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right role.

Computershare Plan Managers (CPM) is the division within Computershare responsible for providing administrative services, project management and plan design to clients and their individual employee plan participants.

CPM is made up of the following departments:

Business Development & Client Management
Project Management & Solutions Delivery
Service Delivery
A role you will love

As a Client Service Associate, you will be Reporting to the Team Leader, and you will ensure to provide first point resolution and endeavour to ensure all business goals are met.

The daily responsibilities as a Client Service Associate involve responding to enquiries from share plan participants, payrolls, Human Resources, Company Secretarial and other client contacts maintenance of the employee register including the preparation of Allocations and processing of Vesting related items that fall around these tasks.

Many of the duties will be required to be completed within accounting timetable deadlines.

Some of your key responsibilities will include:

Accountable for meeting service levels through timely and efficient completion of work as requested by Team Leader.
Strive for first point resolution and endeavour to ensure all business goals are met.
Meet all internal benchmarks and client requirements.
Responding to enquiries from share plan participants, payrolls, Human Resources, Company Secretarial and other client contacts maintenance of the employee register including Preparation of Allocations and processing of Vesting related items that fall around these tasks
Maintain procedure documents and personal skills matrix.
What will you bring to the role?

You will possess the ability to quickly learn and take on new processes, thrive in a fast-paced environment and meet deadline driven task’s daily.

Other key skills required include:

Strong verbal and written communication
Strong attention to details
Strong time management skills
Ability to follow procedures and recommend changes when improvements are identified
High level of initiative, flexibility and resourcefulness
Knowledge of securities industry and employee share schemes
Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more . Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

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