Client Service Officer

Full job description
Job description

Agency Department of the Attorney-General Work unit Fines Recovery Unit

and Justice

Job title Client Service Officer Designation Administrative Officer 3

Job type Full time Duration Fixed to 30/06/2025

Salary $66,773 - $71,746 Location Darwin

Position number 23+85 RTF 304268 Closing 12/0+/2024

Contact officer Leachele Pascoe on 08 8+24 3602 or Leachele.Pascoe@nt.gov.au

About the agency https://justice.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=304268

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF

YOUR TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment

process or job, please discuss this with the contact officer. For more information about applying for this position and the

merit process, go to the OCPE website.

Primary objective

To provide contact centre support to the Fines Recovery Unit (FRU) relating to outstanding debts under the Fines and

Penalties (Recovery) Act 2001 , ensuring the objectives of the organisation are achieved.

Context statement

This position is part of the FRU contact centre and applicants for this position need to be aware that the primary role of this

position is to deliver a quality service to clients through the contact centre and as such attendance during core hours will be

expected. An ability to maintain confidentially and a professional approach are required as is a strong team focus and

delivering a quality service.

Key duties and responsibilities

1. Provide a high standard of service to all clients including people in Indigenous communities, Police, city and town

councils, Motor Vehicle Registry, Correctional Services, legal counsel, people with English as a second language and

others as required.

2. Maintain client records by ensuring timely and accurate data is entered into the Integrated Justice Information System

(IJIS) while maintaining confidentiality at all times.

3. Provide counter and telephone service to clients making payments or arranging time to pay agreements.

4. Process enforcement requests from internal and external agencies including suspensions and other legislated sanctions.

Selection criteria

Essential

1. Demonstrated well developed interpersonal, analytical, written and oral communication skills and the ability to interact

effectively with people from diverse cultures with specific focus on effective customer relations.

2. Knowledge of the process of debt recovery and enforcement, relevant legislation or the demonstrated ability to acquire

the same through research.

3. Demonstrated initiative, resilience and self-motivation with the ability to work independently as well as part of a team;

ability to perform effectively under pressure, resolve conflict, meet deadlines and maintain confidentiality.

4. Experience in dealing effectively with distressed or angry people; applying interview, active listening and negotiation

skills in a contact centre environment.

5. Competent keyboard skills, experience using multiple computer applications and cash handling experience with

demonstrated accuracy and attention to detail.

6. Demonstrated high level of commitment to the workplace e.g. punctuality and attendance.

Further information

The successful applicant will be required to undergo a criminal history check. A criminal history will not exclude an applicant

from this position unless it is relevant criminal history. The FRU is a non-smoking workplace and has a strict uniform policy.