Client Service Representative

Short Job Description - Deliver comprehensive voice-based solutions as a key member of our Commercial Card Payment Solution team.

Job Description - As a Client Service Specialist in our Client Onboarding & Servicing team, you will play a pivotal role in delivering exceptional customer experiences. You will communicate comfortably with customers in a metrics-promoting environment, navigate multiple technologies, and adapt well in a fast-paced environment. You will focus on customer needs, engage in detailed conversations, take ownership of interactions, and respond empathetically. You will document customer account activities thoroughly and concisely, and approach problems logically to ensure appropriate customer outcomes. You will abide by all applicable regulatory and department practices and procedures, and think critically to deliver optimal customer solutions.

Job Responsibilities:

Comfortably communicate with customers in a metrics-promoten environment
Be able to navigate multiple technologies while staying engaged with our customers
Demonstrate resiliency, and extreme adaptability in a fast-paced environment
Take ownership of each customer interaction while treating customers with respect and responding with empathy
Document customer account activities thoroughly and concisely
Demonstrate personal excellence including punctuality, integrity, and accountability
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Demonstrate ability to manage score card metrics for key SLA’s for the process
Required Qualifications, Skills and Capabilities

Minimum of 2 years of voice customer service-oriented experience in the call center industry required.
Excellent written and verbal communication skills, with ability to communicate clearly and concisely while being aware of their audience.
Amenable to working onsite following US time.
Preferred Qualifications, Skills and Capabilities

High school diploma or equivalent required, Bachelor’s degree preferred.
Possess strong customer focus with the ability to have detailed conversations with our customers