Client Support | Hybrid

The Company

This Auckland based company attract 1.2 million users to their website every month! This role is part of a small team that are the glue of the business. They are a tech company that stays at the forefront of their industry and love what they do.


The Role
The role reports to the Client Support Team Lead, you need to be someone who has a passion for providing great customer service, is proactive and a team player. This is a fast-paced business, so adaptability and agility are essential to be successful.

You will be communicating with their clients, making sure they receive excellent service and keeping a record of all interactions. The ability to juggle workflow and quickly pick up new systems is key to being successful, along with the ability to want to help people and provide a great service!

Key Requirements:

Using technology and systems to manage high call volumes
Excellent customer service communication skills
The ability to learn and adjust to new systems
The ability to identify and escalate where required
Effective time management
Perks & Benefits:

Hybrid work environment, 3 days in the office, 2 days remote
Training and Development budget
10 "ECG" days in addition to annual leave for you to decide how to use
Located near the train station with car parking available

Your Profile

You will have excellent communication skills to liaise with clients and a friendly personality for this close-knit team. A background where you have worked with multiple systems would be desirable and at least 2 years' experience in customer service and administration. You will have a positive attitude, the ability to work under pressure and excel in a fast-paced environment!

The role is only able to consider candidates who hold NZ residency or citizenship.

Apply Today
Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Hannah Maplethorpe or Stanley Onacha in our Auckland office on 0+-+15-6700.


Job Reference No: 06+00-0013082562


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